Health, Education & Government HR & Talent Executive Search

Succession Planning

People decisions with significant organizational, financial, and cultural stakes.

Korn Ferry Spencer Stuart Egon Zehnder Russell Reynolds
Inside this journey
  1. Pre-Discovery

    Align decision-makers, timeline, and readiness before detailed discovery.

    1. Stakeholder Alignment

      Confirm board, CEO, and CHRO decision roles, executive sponsorship, timeline, and what ‘good’ looks like for each stakeholder.

      Alignment Questions

      Quick Intro: Who’s at the Table?

      • Which of these best describes your role in the organization? Options: Board Chair / Governance Committee Chair, CEO / President, CHRO / Chief People Officer, CFO, Head of Talent / HRBP, Other (please specify)
      • How many people report directly into your executive team (CXO / direct reports)? Options: 1–4, 5–9, 10–19, 20+, Prefer not to say
      • What triggered this conversation about succession—board request, imminent retirement, activist investor, unexpected vacancy, regular planning, or other? Options: Board directive, Imminent retirements, Unexpected departure, Investor pressure, Routine update, Other (please explain)
      • Briefly, what work on succession or talent continuity has been done in the last 24 months?
      • Who else on your executive team needs to be involved in decision conversations over the next 30–90 days? Options: Board Chair, Full Board, CEO, CHRO, CFO, Head of Talent, General Counsel, Other senior leader

      If the Board Could Wave a Wand, Would They Approve What You Have?

      • When the board asks for a documented succession plan, what would they say is currently missing or unacceptable?
      • How aligned are your board, CEO, and CHRO today on the acceptable level of readiness for critical roles? Options: Fully aligned, Mostly aligned with a few disagreements, Significant misalignment, Unclear / I don't know
      • Tell us about a past board conversation on leadership continuity—what was the outcome and what did it feel like to you?
      • What board-level signals would convince you that the board is satisfied with a succession approach? Options: Written acceptance criteria, Board-level scorecard, Regular updates at governance meetings, Sign-off by board chair/committee, External validation (e.g., audit), Other
      • How long has this topic been on the board’s agenda—months, years, or only after a recent event? Options: Less than 3 months, 3–12 months, 1–3 years, Several years

      What Would Happen If a Key Leader Left Tomorrow?

      • If your CEO or a single C-suite leader departed unexpectedly, what immediate operational or strategic risks would you expect?
      • Have you ever launched an emergency external search because internal readiness wasn’t clear? What happened and how long did the gap last? Options: Yes — frequently, Yes — once or twice, No — we used internal candidates, No — we did not need to replace
      • Which functions or initiatives would be most disrupted and why?
      • How would your investors or key stakeholders likely react—concern, patience, pressure for an external hire, or something else? Options: Concern and pressure for quick fix, Request more transparency, Patient, allow internal process, Depends on circumstances, Other
      • Thinking emotionally, how does the prospect of such a departure make the executive team or board feel? Options: Anxious/urgent, Frustrated, Cautiously prepared, Confident, Indifferent

      Who's Really Deciding — Not Just Signing Off?

      • Who holds final approval for succession decisions (role replacement strategy, readiness thresholds, and external search vs internal promotion)? Options: Board/Committee, CEO, CHRO, CEO + CHRO jointly, Board Chair with CEO input, Other (please describe)
      • When there’s disagreement between the CEO and CHRO about a candidate or approach, how is it typically resolved? Options: Escalated to board, Mediated by CEO/CHRO discussion, Use external advisor, Decision delayed until consensus, Other
      • How formal are decision roles today—are these responsibilities documented, or handled by habit and relationships? Options: Formally documented, Informally understood, Mostly ad hoc, No clear pattern
      • Share an example when unclear decision rights slowed or harmed a leadership decision—what happened and what could have been different?
      • Who in your governance structure acts as the executive sponsor for succession and talent-readiness work? Options: Board Chair, Nom/Gov Committee Chair, CEO, CHRO, CFO, Other

      When Each Leader Says 'Good' — Are They Talking About the Same Thing?

      • For the board chair, what measurable signs would indicate the succession work is successful? Options: Board sign-off of plan, Role readiness scores, Internal candidate pipeline depth, Cost/ROI metrics, Stress-test outcomes, Other
      • For the CEO, what outcomes matter most (e.g., continuity of strategy, fast fill time, cultural fit, change leadership)? Options: Strategy continuity, Speed to fill, Cultural alignment, Operational expertise, Leadership during transformation, Other
      • For the CHRO, what does a sustainable succession program need to include to be adopted internally (governance cadence, system integration, owner accountability, measurement)? Options: Regular talent review cadence, HRIS integration and data, Clear role competency frameworks, Owner training and playbooks, KPIs and dashboards, Other
      • How would you rank these stakeholder priorities if they conflict: speed, internal promotion rate, external benchmarking, cost control, and risk mitigation? Options: Speed, Internal promotion, External benchmarking, Cost control, Risk mitigation
      • Who do you anticipate will veto a recommendation if they disagree? Please name role(s) and why.

      Time, Budget, and Political Bandwidth — What Are We Willing To Trade?

      • If trade-offs are required, would you prioritize a faster, lighter assessment or a deeper, slower diagnostic that produces more durable governance? Options: Faster, lighter, Deeper, slower, Hybrid (pilot then scale), Undecided
      • What budget range have you internally allocated or expect for a first-phase succession architecture effort? Options: <$50k, $50k–$150k, $150k–$500k, $500k+, Undetermined / discuss
      • How much executive time can you commit each month during discovery and design (hours/week across sponsors)? Options: <4 hours, 4–8 hours, 8–16 hours, 16+ hours
      • Which internal governance cadence would be acceptable for early-stage decisions—weekly sponsor calls, biweekly working group, monthly steering committee, or quarterly board updates? Options: Weekly sponsor calls, Biweekly working group, Monthly steering committee, Quarterly board updates, Other
      • What political obstacles are most likely to derail progress (competing priorities, lack of sponsorship, data access, cultural resistance)? Options: Competing priorities, Weak sponsorship, Data limitations, Culture/denial, Conflicting stakeholders, Other

      Data, Systems, and the Practicalities of Evidence

      • If we needed people data to model readiness (org charts, performance ratings, succession notes, development plans), how quickly could you provide it in a usable form? Options: <2 weeks, 2–4 weeks, 1–2 months, Longer / unclear
      • Which HR systems house your critical talent data today (HRIS, LMS, performance system, succession tool, spreadsheets)? Options: Workday/SuccessFactors/UKG (HRIS), Performance management system, Learning/Development system, Dedicated succession tool, Spreadsheets, Other
      • Are there privacy, union, or legal constraints that would limit what data we can access or share with external advisors? Options: Yes – significant constraints, Some constraints, manageable, No notable constraints, Unsure / need to check
      • Who will be the primary data steward or contact for extracting and validating talent data? Options: CHRO, Head of Talent/People Ops, HRIS Manager, CFO/Finance, External counsel, Other
      • What evidence will the board ask to see to accept that a successor is ready—behavioral interview summaries, 360 data, stretch assignment outcomes, role-readiness scores, or other? Options: Behavioral interviews, 360 feedback, Development outcomes, Readiness scoring, External assessment, Other

      If We Began Tomorrow—What Would Success Look Like in 90 Days?

      • What would a concrete 90‑day deliverable look like that would give you confidence to proceed (pilot readiness map, board-ready paper, governance playbook, data dashboard)? Options: Pilot readiness map, Board-ready summary, Governance playbook, Data dashboard / scorecard, Other (please specify)
      • Which pilot population would you prefer to test the approach—top 10 roles, leadership layer beneath CEO, business-critical function, or geographically specific leaders? Options: Top 10 roles, Direct reports to CEO, Business-critical function, Geographic subset, Other
      • What internal owner will be responsible for maintaining the succession architecture after handoff? Options: CHRO, Head of Talent, COO, Board/committee, Shared ownership, Undetermined
      • What would cause you to pause or stop after the first 90 days (lack of evidence, cost, stakeholder pushback, competing priorities)? Options: Insufficient evidence, Cost concerns, Stakeholder disagreement, Operational disruptions, Other
      • Realistically, who needs to sign off to authorize a pilot and how soon would they be willing to do so? Options: Board Chair within 2 weeks, CEO within 2–4 weeks, CHRO within 2–4 weeks, Board committee in next scheduled meeting, Undetermined
    2. Current State Mapping

      Document critical roles, existing succession conversations, talent data sources, and failure modes that create risk.

      Current State

      Where We Stand Right Now

      • Start by naming the one or two leaders you are most concerned about today (role or person) and in one sentence why.
      • How many executive / C-suite / direct-report-to-CEO roles would you call mission-critical right now? Options: 1-2, 3-5, 6-10, >10, Unsure
      • What is your organization’s current confidence that those mission‑critical roles have ready internal successors? Options: Very confident, Somewhat confident, Low confidence, No confidence, Unsure
      • Describe a recent situation where leadership continuity was tested — what happened, who stepped in, and what was the result?
      • Which areas would suffer most operationally or strategically in the event of an unexpected vacancy? (select up to 3) Options: Operations, Sales / Commercial, Product / Technology, Finance, Regulatory / Compliance, Customer Success, M&A / Strategy, Other

      Who Really Holds the Keys?

      • If the board asked for a clear list of who must sign off on succession decisions this afternoon, could you produce it — and would everyone agree on those names? Options: Yes, clear and agreed, Partially — some disagreement, No, unclear, Unsure
      • Which parties formally hold decision rights over succession (approve role criticality, budget for development, or final appointments)? Options: Board (or committee), CEO, CHRO / Chief People Officer, Business-unit leaders, Compensation committee, External advisors, Other
      • Is there a single executive sponsor or role accountable for succession governance today? Options: Yes — Board sponsor, Yes — CEO, Yes — CHRO/CPO, Shared sponsorship, No single owner, Unsure
      • How often do governance bodies (board or executive committee) formally review succession plans? Options: Quarterly, Biannually, Annually, Ad hoc / post-incident, Never, Unsure
      • Where do you see the biggest ambiguity or tension between the board, CEO, and CHRO when it comes to succession decisions?

      What Keeps You Up at Night?

      • Which single realistic failure — if it happened — would most damage trust with the board or create strategic derailment in the next 12 months? Options: No internal ready successor, Key leader departure during a critical program, Succession blocked by internal politics, External hire fails after promotion, Regulatory impact from vacancy, Other
      • Which failure modes worry you most right now? (select up to 4) Options: No internal bench, Knowledge loss after departure, Promotion of under‑prepared leader, Delayed external search, Succession stalled by governance, Talent flight during transition, Other
      • How likely do you think an unplanned leadership gap is in the next 12 months? Options: Very likely, Somewhat likely, Unlikely, Very unlikely, Unsure
      • If a critical leader left tomorrow, how long before you would expect material business performance decline? Options: <1 month, 1-3 months, 3-6 months, 6-12 months, >12 months, Unsure
      • Share a concrete near‑miss or failure from the past three years that revealed a succession risk — what went wrong and what did you learn?

      What Conversations Are Actually Happening?

      • When you listen to your leadership team talk about successors, is it frank and future‑focused — or mostly polite and procedural? Options: Frank and future-focused, Mixture — depends on forum, Mostly polite / procedural, Avoided entirely, Unsure
      • How often do you hold talent reviews with explicit focus on succession readiness? Options: Monthly, Quarterly, Twice yearly, Annually, Only after a departure, Never, Unsure
      • Who typically participates in these succession-focused reviews? Options: CEO, Board representatives, CHRO / CPO, Business unit heads, HRBPs, External advisors, Other
      • Do managers maintain development plans that are explicitly mapped to succession readiness (not just performance goals)? Options: All critical roles have mapped plans, Some roles do, Only ad hoc, No formal development plans, Unsure
      • Are succession outcomes (promotions, interim assignments) routinely tracked and tied to follow‑up accountability? Options: Yes — tracked and accountable, Partially tracked, Rarely tracked, Not tracked, Unsure
      • Tell us about one succession conversation that either led to a clear action or that fizzled — what made the difference?

      What Data Is Telling Us — or Not?

      • If we asked your HR systems for a defensible readiness scorecard this afternoon, would the output be reliable — or mostly noise? Options: Reliable and defensible, Partially reliable, Mostly noise / fragmented, No reliable output, Unsure
      • Which systems hold your primary talent and readiness data? (select all that apply) Options: Workday, SAP SuccessFactors, Oracle HCM, ADP, Greenhouse / ATS, Internal spreadsheets, Talent assessment vendors (Hogan, KCI, Korn Ferry), LMS / Performance systems, Other
      • Do you have a single canonical source of truth for successor lists and bench strength? Options: Yes — system of record, Multiple reconciled sources, Fragmented spreadsheets, No single source but a manual process, Unsure
      • Rate the overall quality of succession-relevant data (completeness, currency, objectivity). Options: High quality, Moderate, Low, Very poor, Unknown
      • Which specific data points are missing or unreliable for assessing successors? (select all that apply) Options: Bench readiness assessments, Succession pipelines by role, Development plan progress, Competency / assessment data, Tenure / retention risk, External market benchmarks, Diversity metrics, Other
      • Who would need to approve our access to review talent data, and what internal steps typically slow that approval? Options: CHRO, Head of HR Ops, CEO, CISO / Data Privacy, Board Chair / Governance, Legal / Compliance, Other
      • Describe any legal, privacy, or technical constraints that have previously blocked or slowed talent-data reviews.

      When Time Becomes Urgent

      • If leadership continuity became a board-level emergency tomorrow, what would you expect an external advisor to deliver in the first 30, 90, and 180 days?
      • For your top critical roles, what time horizons for internal readiness matter most to you? (select all that apply) Options: Immediate / <3 months, 3–12 months, 12–24 months, 24+ months, Varies by role, Unsure
      • What measurable signals would convince the board that a named successor is truly 'ready'? Options: Demonstrated competency in role-specific tasks, Successful interim assignment, 360° stakeholder feedback, Benchmark assessment scores, Completed development milestones, Track record of performance in stretch roles, Other
      • Does the board default to internal readiness or expect external search as the primary route for critical appointments? Options: Prefer internal readiness where feasible, Prefer external search by default, Case-by-case decision, No clear default, Unsure
      • How quickly should we be able to mobilize a cross-functional team to execute a succession response (select one)? Options: Immediately (days), Within 2 weeks, Within 30–60 days, Longer than 60 days, Unsure
      • Provide one concrete success metric you would expect at 30 days, another for 90 days, and one for 180 days (format: 30-day / 90-day / 180-day).

      If This Went Wrong, What Would Break First?

      • Which downstream relationship or process would be the first casualty of a failed succession — and why would that matter to the board?
      • Which stakeholders would raise the loudest alarm if a critical leader's replacement failed? (select all that apply) Options: Board, CEO, Investors / Shareholders, Employees, Customers, Regulators, Key suppliers / partners, Other
      • Estimate the potential business impact band from losing a critical leader (select one) Options: Negligible (<1%), Minor (1–5%), Moderate (5–15%), Major (15–30%), Severe (>30%), Unsure
      • What contingency plans or interim staffing structures are in place today for sudden vacancies? Options: Clear interim succession plan, Temporary appointment process, External interim executives ready, No formal contingency, Other
      • What internal barriers would most slow the implementation of contingency plans? (select up to 3) Options: Political resistance, Lack of bench strength, Insufficient development budget, IT / data limitations, Regulatory constraints, Board approval delays, Other
      • Paint one realistic worst-case scenario you want us to help you avoid — what happens and who pays the price?

      Next Small Step Together

      • If we could remove one friction in your current succession process this quarter, what would it be—and what would you personally be willing to commit to fix it?
      • How willing is your leadership team to give us access to talent data and forums to run a rapid diagnostic? Options: Fully willing — access available, Willing with approvals, Reluctant / political constraints, Not willing at this time, Unsure
      • Who would be the primary executive sponsor for a diagnostic and initial roadmap (name or role)?
      • What governance cadence would you accept for an initial pilot (select one)? Options: Weekly working sessions + monthly executive updates, Biweekly working sessions + monthly exec updates, Monthly working sessions + quarterly exec updates, Ad hoc as needed, Other
      • If we recommended a pilot population size, what would be an acceptable scope to test the approach? (select one) Options: Single critical role, Top 5 critical roles, Top 10 critical roles / one business unit, Enterprise-level pilot, Prefer to discuss
      • When would you be ready to schedule a 60‑minute alignment meeting to review a diagnostic plan? Options: Immediately, Within 2 weeks, Within 1 month, Later than 1 month, Unsure
  2. Executive Outcome Alignment

    Define target readiness levels, time horizons, measurable success signals, and board-level acceptance criteria for the engagement.

    Discovery Questions

    Starting Point: Who Wins When This Works?

    • If this engagement goes exactly as you hope, who in your organization will say “thankfully, we planned for that”? Options: Board Chair / Governance Committee, CEO, CHRO / Head of People, COO / Operations Lead, Business Unit Leader(s), Investors / Major Shareholders, Other
    • For the people you just selected, describe one concrete outcome each would celebrate—what would they point to as proof?
    • Which of those stakeholders has the final say on whether the board accepts the engagement deliverables? Options: Board Chair, Board Governance Committee, Full Board, CEO, CHRO, Combined decision (Board + CEO + CHRO), Other
    • Which stakeholder’s definition of success do you expect to be the toughest to satisfy, and why?
    • Tell us about a past succession or leadership-continuity effort—what made it feel like a success or a failure?

    We Think Succession Is A Governance Problem — Do You?

    • Is your current approach treating succession as a one-time compliance exercise or as an ongoing governance discipline—and are you comfortable with that? Options: One-time / Ad-hoc, Emerging governance cadence, Established recurring governance, Unsure / Mixed
    • How often do you currently perform formal talent or succession reviews at the executive level? Options: Monthly, Quarterly, Biannually, Annually, Only after a vacancy, Never / Ad-hoc
    • In the last 3 years, how many urgent external searches or emergency leadership hires did you complete because internal readiness wasn’t available? Options: None, 1, 2–3, 4–6, More than 6, Unsure
    • When succession conversations happen here, where do they typically break down—data, alignment, politics, or something else?
    • How does it feel, emotionally and operationally, when a key leader’s role is unfilled for an extended period?

    What 'Good' Actually Means at Board Level

    • Would the board accept a plan that relies on an external hire for a critical role, or do they require an internal-ready successor? Options: Require internal-ready successor, Prefer internal but accept external, Comfortable with external hires, Undecided
    • What quantitative readiness threshold would satisfy the board for critical roles (for example: percentage of roles with an internal successor ready within 12 months)? Options: 0–20%, 21–40%, 41–60%, 61–80%, 81–100%, No target set / Unsure
    • List up to three board-level acceptance criteria they will explicitly require (for example: documented successors per role, validated development plans, live simulation results).
    • How does the board prefer to validate readiness: paper review, independent assessment, live simulation/exercise, pilot promotion, or other? Options: Paper / Board pack review, Independent third-party assessment, Live simulation / tabletop exercises, Pilot internal promotion, Data dashboard review, Other
    • Who on the board will champion this work and who is most likely to push back?

    If We Had To Agree A Deadline, Would That Be Courageous?

    • If a key leader left tomorrow, how many roles must be ready within 90 days to avoid material disruption? Options: None, 1–2 roles, 3–5 roles, More than 5, Unsure
    • Which time horizons matter most for your planning: emergency readiness (90 days), near-term (6–12 months), medium (1–2 years), or long-term (2–5 years)? Options: 90 days (emergency), 6 months, 12 months, 1–2 years, 2–5 years
    • Which specific roles do you consider highest priority for near-term readiness? (Name up to five.)
    • How willing are you to accelerate development actions (e.g., focused stretch assignments, external coaching) to meet a shorter timeline if gaps are identified? Options: Very willing, Somewhat willing, Reluctant, Not willing, Need to discuss with board
    • What would need to change internally (decision rights, budget, resource allocation) to make a compressed timeline realistic?

    How Will You Know We Succeeded?

    • Would a signed board memo and a short list of internal candidates be sufficient evidence of success, or do you expect operational proof points as well? Options: Board memo + shortlist sufficient, Need operational proof points (promotions, KPIs), Need both plus governance cadence, Unsure
    • Which measurable success signals matter most for you? (Select up to four) Options: % of critical roles with ready successor, Reduction in time-to-fill, Number of internal promotions into critical roles, Retention rate of successors, Completion of development roadmaps, Maintained or improved operational KPIs, Board sign-off / acceptance
    • Which artifacts would you expect at handoff to feel comfortable (choose all that apply)? Options: Succession playbook, Role-to-competency maps, Individual development roadmaps, Assessment reports and evidence, Integrated HRIS data views / dashboards, Governance calendar and owners
    • How would you like success evidence delivered: a dashboard, a board pack, a live presentation with Q&A, or a staged trial (e.g., pilot promotion)? Options: Dashboard, Board pack + executive summary, Live presentation / Q&A, Pilot promotion with monitoring, Combination
    • What specific thresholds or outcomes would make you say, 'This is mission accomplished'?

    What Could Make The Board Say 'Not Enough'?

    • What single failure would make the board reject the plan outright? Options: Lack of credible internal successors, Insufficient evidence / low-quality assessments, Poor data transparency / accuracy, No executive sponsorship, Unrealistic timeline, Other
    • How tolerant is the board of probabilistic readiness statements (for example, 60% confidence vs 90% confidence)? Options: Prefer near-certain (90%+), Comfortable with 60–90%, Comfortable with probabilistic framing, Undecided / Depends on role
    • Have you been surprised by data or assumptions in past reviews? Share one example and the consequence.
    • What internal politics or stakeholder behaviors could undermine acceptance, and who tends to drive those dynamics?
    • If the board pushes back, which remedy would most likely restore confidence? Options: Independent third-party assessment, Pilot promotion with metrics, More robust data and audit trail, Extended development timeline, Stronger executive sponsorship

    Who Signs Off and Who Keeps It Alive?

    • Do you currently have a named owner who will treat succession as an operational rhythm rather than a one-off project—if not, who should it be? Options: CHRO, CEO, Board Chair / Governance Committee, Head of Talent / People Ops, Business Unit Leader, No clear owner today, Other
    • What cadence would you expect for ongoing talent-review governance after handoff? Options: Monthly, Quarterly, Biannually, Annually, Event-driven / ad-hoc
    • Who will need ongoing access to talent data and HR systems to keep the framework current? Options: HRIS Admin / People Analytics, CHRO / People Leadership, Business Unit HR Partners, External vendor or advisor, Not yet decided
    • What internal capabilities must be built or strengthened to sustain the framework (assessment literacy, data hygiene, coaching capability, governance facilitation)?
    • How much annual budget or dedicated FTE would you consider committing to maintain this process after handoff? Options: None, < $50k, $50k–$200k, $200k–$500k, > $500k, Unsure

    Commitments, Constraints, and Next Steps

    • Before we draft board-level acceptance criteria, what would you absolutely refuse to agree to? Options: No board acceptance criteria, No access to talent data, No executive sponsor, Unrealistic timelines, No integration with HR systems, Other
    • Which documents or signoffs should we prepare for internal approvers to make a board case (select all that apply)? Options: Board memo / executive summary, Detailed role assessments, Sample development roadmaps, Data extracts / dashboards, Pilot plan & evaluation criteria, Governance cadence proposal
    • What are the top three dependencies we must secure to begin execution (for example: data access, budget, executive sponsor)?
    • How soon can you commit to a governance-cadence kick-off meeting to finalize acceptance criteria? Options: This week, Next 2 weeks, Within a month, 1–3 months, Unsure
    • Who will be our primary, day-to-day point of contact for decisions, data access, and scheduling? Options: CHRO, Head of Talent / People Ops, Chief of Staff to CEO, Business Unit HR Lead, External Program Manager, Not yet assigned / Other
    • Are there any final concerns, constraints, or non-negotiables we should surface now before we draft the board acceptance package?
  3. Solution Experience

    Translate the client’s context into a concrete view of how a succession architecture will map roles to future competencies and close readiness gaps.

    Experience Meetings

    • Solution Experience: Pre-Read Alignment
    • Role-to-Competency Mapping Workshop (Hands-on)
    • Readiness Gap Assessment & Impact Modeling
    • Development Roadmaps & Succession Pathways
    • Executive Validation & Sign-off (Solution Experience Close)
    • Future-State Target by Role
    • A single, agreed one-sentence current-state statement that drives the experience.
    • Quantified consequence metrics (cost, risk, time) accepted by sponsors.
    • A one-sentence future-state hypothesis that defines the success outcome to prove.
    • Confirmed data, artifacts, and required attendees for the hands-on sessions.
    • Finalize and circulate the agreed one-sentence current-state and future-state statements.
    • Deliver the required talent data extracts and role list to the facilitator prior to the mapping workshop.
    • Confirm attendee list and schedule for the Role-to-Competency Mapping Workshop.
    • Quick Recap of Preconditions
    • Produce an initial, evidence-backed role-to-competency matrix for all prioritized roles.
    • Surface and document disagreements and assumptions requiring follow-up evidence.
    • Tie each competency back to the future-state outcome to ensure the architecture proves the desired change.
    • Finalize the role×competency matrix and distribute with an assumptions/disagreement log.
    • Assign evidence collection tasks for disputed mappings (e.g., interviews, performance artifacts).
    • Identify owners to maintain the matrix and confirm access for the readiness assessment session.
    • Recap: What We're Measuring and Why
    • A quantified readiness-gap dashboard by role with time-to-ready and candidate depth metrics.
    • Modeled consequences demonstrating the urgency and value of addressing specific gaps.
    • A prioritized list of roles for pilot/development with agreed triggers for escalation.
    • Deliver the readiness-gap dashboard with scenario models and share with executive sponsors.
    • Document sensitivity assumptions and the contingency triggers for each prioritized role.
    • Confirm pilot role list and assign owners to develop detailed roadmaps.
    • One-sentence Current State & Consequence Recap
    • Executive sponsors explicitly validate that the solution experience proves the future-state hypothesis.
    • Formal sign-off to proceed with pilot roles, with owners and timelines assigned.
    • Clear list of remaining conditions to be resolved prior to Mutual Commit (data access, commercial terms, executive time).
    • Capture executive sign-off document and circulate alongside a one-page proof summary tied to acceptance criteria.
    • List outstanding conditions and owners with deadlines to be closed before the Mutual Commit stage.
    • Schedule the Mutual Commit meeting and provide required artifacts (detailed scope, timelines, SOW inputs).
    • Agree detailed development roadmaps for pilot roles with clear milestones and success signals.
    • Confirm integration requirements into HR systems and owners for those integrations.
    • Lock governance cadence and board acceptance criteria tied to measurable outcomes.
    • Produce finalized roadmaps and a rollout plan for the pilot population.
    • Create a short integration requirements brief for HRIS and L&D teams.
    • Schedule the first governance cadence meeting and assign governance owners.
    • Opening & Objectives
    • Proof: Role-to-Competency Map Snapshot
    • One-sentence Current State
    • Roadmap Template & Success Signals
    • Scope & Role Prioritization
    • Present Bench Assessment Methodology
    • Present Future Competency Framework
    • Walk-through: Roadmap for Top Priority Roles
    • Explicit Consequence Quantification
    • Proof: Readiness Gaps & Impact Models
    • Readiness Scoring Workshop
    • Proof: Development Roadmaps and Expected Signals
    • Integration Points with HR Systems & Processes
    • Gap Quantification
    • One-sentence Future-State Hypothesis
    • Live Mapping: Role × Competency Matrix
    • Data & Artifact Check
    • Impact Modeling: Consequence Over Time
    • Governance Cadence & Acceptance Criteria
    • Forced Validation: Sponsor Confirmation
    • Document Failure Modes & Risk Triggers
    • Sensitivity & Contingency Triggers
    • Participant Roles & Logistics
    • Decision & Next Steps to Mutual Commit
    • Validation by Example
  4. Solution Scope

    Define deliverables, modules, integration points, timelines, and the evidence that will prove success.

    Scope Configuration

    • Create competency-based role profiles
    • Import and map talent data into HRIS
    • Configure succession dashboard and BI reports
    • Implement HRIS–LMS API integration
    • Create candidate-ready leadership dossiers
    • Deliver executive coaching package (8 sessions)
    • Run executive succession tabletop simulation
    • Build emergency interim-leadership activation kit
    • Deliver leadership acceleration workshop series (3 sessions)
    • Create succession governance templates (charter, RACI)
    • Prepare board-ready succession briefing book
    • Integrate competency profiles into LMS

    Scope Questions

    Create competency-based role profiles

    • How many critical roles do you want competency profiles created for in this engagement? Options: 1-5, 6-15, 16-30, 30+
    • Do you already have a competency framework or do you need one created? Options: We have an existing framework, We need a new framework, Partial - we have some competencies
    • For each role, what level of detail do you require (behaviors, proficiency levels, example evidence)? Options: High-level behaviors only, Behaviors + proficiency levels, Behaviors + proficiency + assessment evidence examples
    • Which stakeholders must review and approve the profiles (e.g., board chair, CEO, CHRO, role incumbent)? Options: Board Chair, CEO, CHRO, Functional Heads, Role Incumbent/Manager
    • Are profiles intended to support development, selection, or emergency readiness (select all that apply)? Options: Development roadmaps, Internal selection / promotion, Emergency readiness / interim assignment
    • Do you need profiles mapped to existing job descriptions or created as standalone competency profiles? Options: Map to job descriptions, Create standalone competency profiles, Both
    • Are there sector-specific competencies or regulatory requirements we should include?

    Import and map talent data into HRIS

    • Which HRIS(s) will we import data into or map from? Options: Workday, SAP SuccessFactors, Oracle HCM, UKG, Other / Custom
    • What types of talent data are available for import (e.g., org charts, performance ratings, development plans, succession notes)? Options: Org structure, Performance ratings, Development plans, Succession notes, Assessments, Other
    • Approximately how many employee records will be part of the import? Options: Less than 500, 500-2,000, 2,001-10,000, 10,000+
    • Describe the current quality of the data (completeness, duplicates, inconsistent fields). Options: High quality - minimal cleanup, Moderate - some cleanup required, Poor - substantial cleanup required
    • Are there privacy, consent, or regulatory constraints that affect which fields can be imported or displayed? Options: Yes, No, Not sure - need assessment
    • Do you need field mapping templates and a reconciliation report after import? Options: Yes - both, Field mapping only, Reconciliation report only, No
    • Will we require ongoing syncs or a one-time import? Options: One-time import, Regular scheduled sync (daily/weekly), Near-real-time integration

    Configure succession dashboard and BI reports

    • Who are the primary consumers of the dashboard (Board, CEO, CHRO, People Analytics, Line Managers)? Options: Board, CEO, CHRO, People Analytics/HR Ops, Line Managers
    • Which KPIs and success signals should the succession dashboard surface (e.g., bench strength by role, readiness timelines, diversity metrics)? Options: Bench strength, Readiness timelines, Diversity & representation, Critical role risk score, Development progress
    • What BI platform do you prefer for dashboards and reports? Options: Tableau, Power BI, Looker, Built-in HRIS dashboards, Other
    • How frequently should reports be refreshed and distributed? Options: Real-time, Daily, Weekly, Monthly, Quarterly
    • Do different audiences require filtered views or role-based access to the data? Options: Yes - audience-specific views, No - same view for all, Restricted access only to summaries
    • Do you need templated board slides or exportable briefing books generated from the dashboard? Options: Board slides, Executive briefs, CSV/Excel export, All of the above, None
    • Are there historical data windows we should include for trend analysis (e.g., last 12-36 months)? Options: Last 12 months, Last 24 months, Last 36 months, Since inception, Custom

    Implement HRIS–LMS API integration

    • Which HRIS and LMS pair(s) are in scope for API integration? Options: Workday, SAP SuccessFactors, Oracle HCM, Cornerstone, Docebo, Other
    • Which data objects need to flow between systems (competency profiles, learning assignments, completions, user attributes)? Options: Competency profiles, Learning assignments, Completion records, User attributes, Learning paths
    • Do you have API keys and admin access available for both systems, or will we coordinate with IT to provision access? Options: API access available, Need IT to provision, Unknown / need help assessing
    • What synchronization cadence do you require (real-time, nightly batch, weekly)? Options: Real-time, Nightly, Weekly, On-demand/manual
    • Are there SSO, SCIM, or identity-management constraints to consider? Options: SSO/SCIM in place, No SSO/SCIM, Need assessment
    • Are there security, encryption, or data residency requirements for transmitted data? Options: Yes, No, Need to confirm
    • Do you require end-to-end testing scripts and a rollback plan as part of integration? Options: Yes - include testing & rollback, Testing only, No

    Create candidate-ready leadership dossiers

    • For which roles and how many candidates do you want leadership dossiers prepared? Options: 1-3 candidates per role, 4-10 candidates per role, Open pool - up to 50 dossiers
    • What sections must each dossier include (executive summary, assessment highlights, development plan, readiness rating)? Options: Executive summary, Assessment highlights, Development plan, Readiness rating, References & career history
    • Is confidential handling and restricted distribution required for dossiers (board-only, CHRO-only)? Options: Board-only, CHRO + CEO, Broad HR access, Other
    • Do dossiers need to include psychometric or 360-assessment data? Options: Yes - include psychometrics, Yes - include 360s, Both, No
    • What delivery format do you prefer (print-ready PDF, secure portal link, slide deck)? Options: Print-ready PDF, Secure portal link, Slide deck, All of the above
    • Do dossiers require sign-off from the candidate or role incumbent before distribution? Options: Yes - candidate sign-off, No - not required, Depends on confidentiality level
    • Are there board or legal requirements for candidate dossier contents we should be aware of?

    Deliver executive coaching package (8 sessions)

    • How many executives are in scope for the 8-session coaching package? Options: 1, 2-3, 4-8, 8+
    • What are the primary coaching objectives (readiness acceleration, transition support, performance improvement)? Options: Readiness acceleration, Transition / onboarding, Performance improvement, Leadership presence
    • Do you prefer internal coaches, external executive coaches, or a blended model? Options: Internal coaches, External coaches (vendor), Blended
    • Will sessions be delivered virtually, in-person, or hybrid? Options: Virtual, In-person, Hybrid
    • What success measures should we track for the coaching engagement? Options: Readiness rating improvement, 360 feedback change, Behavioral milestones, Retention / promotion
    • Are there scheduling constraints or blackout dates for executives?
    • Do you require contract terms, confidentiality agreements, or executive assessments to be included as part of the package? Options: Yes - all included, Only confidentiality agreements, No

    Run executive succession tabletop simulation

    • What scenarios do you want the tabletop to test (sudden departure, planned transition, multi-role loss, activist investor pressure)? Options: Sudden departure, Planned transition, Multi-role loss, Investor/board pressure, Other
    • Who should participate in the simulation (board members, CEO, CHRO, functional leaders)? Options: Board members, CEO, CHRO, Functional leaders, External advisors
    • What are the intended outputs of the simulation (decision playbook, communication plan, activation list)? Options: Decision playbook, Communication plan, Activation list, After-action report
    • How long should the simulation workshop run (half-day, full-day, multi-day)? Options: Half-day, Full-day, 2+ days
    • Do you require role-players, scenario scripts, and a facilitator from our firm? Options: Full facilitation with role-players, Facilitator only, We will facilitate internally
    • Will outcomes from the simulation feed into other modules (e.g., emergency activation kit, dossiers)? Options: Yes - link to activation kit, Yes - update dossiers, No
    • Are there confidentiality or stakeholder-approval constraints for recording or distributing simulation outputs? Options: Yes, No, Need to confirm

    Build emergency interim-leadership activation kit

    • Which roles should have pre-authorized interim plans included in the activation kit?
    • What activation triggers should be defined (sudden departure, medical leave, legal restriction)? Options: Sudden departure, Medical leave, Regulatory/legal restriction, Board directive
    • What elements must the kit include (activation checklist, communications templates, pre-approved interim candidates, delegation authorities)? Options: Activation checklist, Communications templates, Pre-approved interim candidates, Delegation authorities, IT & access checklist
    • Do you have pre-approved interim candidates and incumbents willing to serve temporarily? Options: Yes - list available, Some - need confirmation, No - we need recommendations
    • Are legal, compliance, or compensation approvals required in advance for interim assignments? Options: Yes - advance approvals required, No, Need to assess
    • Do you require rehearsals or tabletop activations to validate the kit? Options: Yes - include rehearsals, Optional, No
    • Should the kit include role-specific onboarding checklists for interims (access, key contacts, current priorities)? Options: Yes, No, Partial

    Deliver leadership acceleration workshop series (3 sessions)

    • Who is the target cohort for the workshop series (high-potential, first-time leaders, senior leaders)? Options: High-potential (next level), First-time leaders, Senior leaders, Cross-functional cohort
    • Which competencies or outcomes should the three sessions prioritize (strategic thinking, stakeholder management, crisis leadership)? Options: Strategic thinking, Stakeholder management, Crisis leadership, Decision-making, People leadership
    • Preferred delivery format for each session (virtual interactive, in-person workshop, blended)? Options: Virtual interactive, In-person workshop, Blended
    • Do you require pre-work and post-session assignments or assessments to measure progress? Options: Yes - both pre and post, Pre-work only, Post-work only, No
  5. Mutual Commit

    Finalize commercial and operational terms, confirm data access and executive sponsorship, and lock governance cadences and acceptance criteria.

    Agreement Modules

    • Statement of Work (SOW)
    • Master Services / Engagement Agreement (MSA)
    • Non-Disclosure Agreement (NDA)
    • Data Processing & Access Agreement (DPA)
    • Executive Sponsorship & Governance Charter
    • Board Acceptance Criteria Statement
    • Pricing & Payment Schedule
    • HR System Integration & Access Consent
    • Pilot Population & Rollout Sign-Off
    • Change Order & Scope Control Procedure
    • Termination, Transition & Data Return Plan
    • Risk, Issue & Escalation Matrix
  6. Deployment

    Operationalize rollout with readiness checks, enablement, and outcome validation.

    1. Pre-Deployment Readiness

      Confirm talent data access, HR-system integrations, pilot populations, and owner availability required to begin execution.

      Readiness Questions

      Quick Read: Where Do We Stand Right Now?

      • On a practical level, how ready do you feel to start a small succession pilot within the next 60 days? Options: Unsure, Completely ready, Mostly ready (minor gaps), Partially ready (major gaps), Not ready
      • Who is (or will be) the executive sponsor we should engage with regularly? Options: Board Chair, CEO, CHRO, COO, Head of People/Talent, Other / Not yet identified
      • Which systems currently store the talent records, performance data, and succession notes we’ll need? Options: Workday, SAP SuccessFactors, Oracle HCM, ADP/Workforce Now, Custom HRIS, Spreadsheet/Shared drive, Other, Unsure
      • Who on your team will act as the day-to-day owner for pilot delivery and decision tracking? Options: Head of Talent/People, HRBP Lead, Talent OD Lead, Chief of Staff, External program manager (already assigned), Not yet identified
      • How confident are you that we can secure the necessary data access and approvals within 2–4 weeks? Options: Very confident, Somewhat confident, Unlikely without escalation, Not possible in that window, Unsure

      What Could Stop This Before It Starts?

      • What single internal issue would most likely derail the pilot in its first 90 days?
      • Are there specific stakeholders or functions that historically slow talent initiatives (e.g., legal, IT, finance, a specific business leader)? Please name them and why.
      • How often have past HR/people projects been delayed by data approvals or security reviews? Options: Never, Rarely, Occasionally, Often, Almost always
      • Which of these would you say is your biggest risk to timely execution? Options: Lack of executive time, Poor data quality, IT provisioning delays, No clear owner, Competing priorities, Budget constraints, Regulatory/privacy concerns
      • If we needed to escalate quickly, who has the authority to unblock cross-functional roadblocks?

      If Your Data Could Speak, What Would It Tell Us?

      • How surprised would your leadership be if an objective assessment of readiness showed a weaker internal bench than expected? Options: Not at all surprised, Somewhat surprised, Very surprised, Would be shocked, Unsure
      • Which data elements do you currently capture consistently for senior roles (select all that apply)? Options: Performance ratings, Leadership assessments/bench notes, Promotion readiness dates, 360/feedback summaries, Development plans, Succession notes, Compensation data, None of the above/unsure
      • Where is the single source of truth for role definitions and accountability lines (if any)? Options: HRIS job library, Org-chart tool, Spreadsheet/drive, No single source, Other
      • Describe any regular talent review outputs you already produce (boards, exec summaries, readiness matrices). How often and for whom?
      • Are there privacy or legal constraints we should know about before requesting individual-level talent data? Options: Standard HR privacy rules only, Strict regulatory limits (e.g., union rules, EU data), Requires legal review for any sharing, No constraints, Unsure

      Who's Really Going to Run This—and Who Might Resist?

      • If we handed the pilot plan to someone on your team tomorrow, who would most likely drive it forward and why?
      • Which leaders are most likely to resist or deprioritize this work, and what typically motivates their resistance?
      • How many hours per week can the named day-to-day owner realistically dedicate during pilot execution? Options: 0–2 hours, 3–5 hours, 6–10 hours, 10+ hours
      • Who would be the alternate owner if the primary person is unavailable? Options: Direct deputy in People/Talent, Business unit HRBP, Chief of Staff, External PM/consultant, Not identified
      • How would you describe the level of cross-functional support (IT, legal, finance, business leaders) for an initial pilot? Options: Strong and collaborative, Cautious but cooperative, Fragmented, Minimal or absent, Unsure

      Small Tests, Big Answers: Designing a Pilot that Proves Momentum

      • What is the smallest pilot we could run that would convince the board we’re making progress in 60–90 days?
      • Which roles or populations would you prioritize for an initial pilot? Options: C-suite / CEO direct reports, Senior leadership team (SLT), Critical operational roles, High-potential layer below SLT, A specific business unit, Other
      • What minimum sample size or coverage would your board accept as meaningful (e.g., top 10 roles, 30 leaders, 3 business units)? Options: Top 5 roles, Top 10 roles, Top 20 roles, 30+ leaders, By business unit (specify), Unsure
      • Which success signals would make you say the pilot was worth it after 90 days (select up to three)? Options: Clear role-to-competency maps, Verified bench for 50% of roles, Board-ready summary report, Data pipeline established, Assigned development plans for successors, Governance cadence scheduled
      • What hard acceptance criteria would the board require to greenlight broader rollout?

      The Integration Reality Check: How Fit Is Your Tech?

      • Are your HR systems and data feeds stable enough to accept an integration without a significant IT rework? Options: Yes—APIs available and supported, Mostly—some custom work needed, No—significant rework required, We use manual extracts only, Unsure
      • Do you have existing API tokens, integration teams, or a sandbox environment we can use for testing? Options: API tokens and sandbox ready, Integration team available but no sandbox, Must request IT support and approvals, None of the above / Unsure
      • How often is the talent data refreshed today (select one)? Options: Real-time/near real-time, Daily, Weekly, Monthly, Irregular/manual
      • Who in IT/security needs to approve data access and how long do such approvals usually take?
      • Are there vendor, MSA, or third-party constraints that could affect our ability to integrate (e.g., HRIS vendor approvals)? Options: Yes—contractual limits, Yes—vendor technical gating, No known constraints, Unsure

      What Would Tell You This Was Worth It?

      • If we delivered the pilot and nothing else changed, what outcome would make the board say this was a success?
      • Which measurable outcomes matter most right now? Options: % roles with documented successors, Time-to-fill for critical roles, Readiness level improvements, Reduction in external searches, Board acceptance of succession framework, Other
      • What time horizon does the board expect for visible results (e.g., immediate mitigation, 6 months, 12 months)? Options: Immediate (0–3 months), Short-term (3–6 months), Medium (6–12 months), Long (>12 months), Unsure
      • How would you like progress reported to the board or exec team (format and cadence)? Options: Monthly dashboard, Quarterly executive summary, Ad-hoc briefings, Board pack appendix, Other
      • What level of evidence will the board require to accept our governance playbook (e.g., role maps, case studies, pilot metrics)? Options: Quantitative readiness scores, Validated successor profiles, Operational runbook + owners, All of the above, Other

      Commitments That Matter: What Will You Lock In Today?

      • Which of these commitments is leadership prepared to make now to prevent the initiative from stalling? Options: Dedicated executive sponsor time, Named day-to-day owner, IT/security prioritization, Budget for initial work, Board-level visibility/mandate, None yet
      • Would you be willing to sign a short data-access agreement to accelerate provisioning? Options: Yes—can do immediately, Yes—but needs legal review, Not without more information, No
      • How much executive time can sponsors commit to cadence (per month)? Options: <1 hour, 1–2 hours, 3–4 hours, 5+ hours
      • What is the minimum budget envelope you could allocate to launch a pilot (ballpark)? Options: <$25k, $25k–$75k, $75k–$150k, >$150k, Undetermined
      • What internal approvals are required to move forward and how long do they typically take?

      Start Window: If We Don’t Move Fast, What’s Lost?

      • If we delay starting the pilot by more than 30 days, what concrete risks or costs increase for your organization?
      • What is the earliest realistic date you could approve kick-off? Options: Within 1 week, 1–2 weeks, 2–4 weeks, More than 4 weeks, Unsure
      • Who are the three people we should invite to an immediate scoping meeting (name, role, and contact if possible)?
      • What specific artifact or decision do you need from us before you can commit to a start date? Options: Project plan and timeline, Data-access checklist, Budget estimate, Security and compliance overview, Board briefing note, Other
      • Finally, what would make you personally feel confident we can begin and deliver value quickly?
    2. Deployment Enablement

      Schedule workshops, talent reviews, calibration sessions, and deliverable milestones with clear owners and sequencing.

    3. Validation Checklist

      Verify role mappings, bench assessments, development roadmaps, and governance processes meet agreed acceptance criteria.

      Validation Questions

      Quick Check — Where are we starting?

      • How would you describe the current state of succession visibility across the organization? Options: No visibility, Partial (selected functions), Comprehensive but outdated, Comprehensive and maintained
      • Who is the primary executive sponsor we should be working with for validation activities? Options: Board chair/Governance committee, CEO, CHRO, Head of Talent/People Ops, Business unit leader, Other
      • What event triggered this validation effort? Options: Unexpected departure, Board directive, Investor pressure, Wave of retirements, Periodic refresh, Other
      • In one sentence, what outcome would make this validation effort feel worth it to your executive team?

      If a key leader left tomorrow, who would really keep the lights on?

      • Which 6–10 roles do you truly consider ‘critical’ — where an unplanned departure risks operations or strategy?
      • For each critical role listed, how prepared is the internal bench on a readiness scale? Options: Ready now (0–3 months), Ready soon (3–12 months), Long-term (12+ months), No internal candidate
      • Which critical roles have active, documented successors or bench assessments today? Options: All, Most (70%+), Some (30–70%), Few (<30%), None
      • Tell us about one recent example where a vacancy in a critical role caused measurable disruption — what happened and how was it resolved?

      What’s quietly putting your succession plan at risk?

      • Where do you suspect the biggest blind spots are in your current succession approach? Options: Data quality/gaps, Lack of agreed competencies, Governance/cadence missing, Bias in assessments, No development roadmaps, Other
      • How reliable are your talent signals (performance ratings, readiness scores, flight risk indicators) for making succession decisions? Options: Highly reliable, Mostly reliable, Inconsistent, Not reliable
      • What talent data sources do you currently rely on to assess readiness (select all that apply)? Options: HRIS, Performance management system, 360 feedback, Leadership assessments, L&D records, Manager input, No formal sources
      • When you imagine the worst-case failure mode for your succession plan, what does that look like in practical terms?

      Who actually needs to be convinced for this to stick?

      • If we proposed a governance cadence, who would need to sign off for it to be authoritative? Options: Board/Governance committee, CEO, CHRO, Business unit heads, CFO, Other
      • How would the board measure whether they ‘accept’ the succession framework we deliver? Options: Documented role mappings, Evidence of bench readiness, Clear development plans, Governance playbook, Cost/ROI estimates, Other
      • Tell us about a stakeholder who has historically resisted internal succession — what were their concerns?
      • What level of executive sponsorship (time and visibility) can you realistically commit to sustain talent reviews after deployment? Options: Weekly executive time, Monthly sponsorship, Quarterly executive reviews, Ad hoc support only

      How would you know we’re done — beyond a thumbs-up?

      • What specific acceptance criteria would you require before the board signs off on the validated successor slate? Options: Role-to-competency mapping, Bench readiness evidence, Risk heatmap, Development roadmaps, Documented decisions and sign-offs, Other
      • Which measurables matter most for you to call this engagement a success within 6–12 months? Options: % roles with mapped successors, % internal-ready candidates, Time-to-fill reduction, Retention of critical talent, Readiness score improvement, Other
      • How will you validate the quality of candidate readiness — what artifacts or evidence would feel credible? Options: Assessment reports, Leader calibration notes, Development roadmaps, Performance histories, Simulation/assessment center results
      • Describe the sign-off process you use for formal board acceptance — who signs, what documents, and what timeline?

      Can your data and systems actually prove it?

      • Which HR/talent systems will we need read-access to for validation exercises? Options: HRIS (e.g., Workday), Performance system, Learning/LMS, Assessment platforms, Org charts (static), None/Manual spreadsheets
      • How complete and current is the people data in those systems (titles, reporting lines, tenure, skills)? Options: Very complete, Mostly complete, Patchy, Poor/missing
      • Who owns data access and who will be our day-to-day contact for data extracts or integrations? Options: CHRO/Head of People, HRIS Manager, IT/Data team, People Analytics, External vendor, Other
      • Are there regulatory, privacy, or vendor constraints we should know about before we request datasets? Options: Yes - legal/privacy constraints, Yes - vendor contract limits, No constraints, Unsure, need to check
      • If system integration isn’t possible, are you able to provide secure extracts or anonymized samples for a pilot? Options: Yes - full extracts, Yes - anonymized samples, Only manual lists, No, not yet

      Do you have the bench and roadmaps to make the outcomes believable?

      • How many identified successor candidates currently have individualized development roadmaps? Options: All identified successors, Most (70%+), Some (30–70%), Few (<30%), None
      • What types of development levers are realistic for you to deploy in the next 6–12 months? Options: Stretch assignments, Coaching/mentoring, Formal learning programs, Job rotations, External hires, Assessment centers
      • Who will own ongoing development plans for successors once our engagement ends? Options: Direct managers, People/Talent team, COE/Learning, Business leaders, Shared ownership
      • Describe a time when a development plan meaningfully shifted a candidate’s readiness — what changed and how long did it take?

      What will break the handoff — and how do we prevent it?

      • When you think about embedding this as an ongoing discipline, what internal barrier worries you most? Options: Leadership time commitment, Competing HR priorities, Insufficient data, Cultural resistance, Budget constraints, Other
      • What governance cadence would realistically survive leadership changes—weekly, monthly, quarterly, or only annual? Options: Weekly, Monthly, Quarterly, Annual, Ad hoc
      • Who would be the nominated owner for each governance meeting (name/role)?
      • If stakeholders disagree on a readiness judgement, what decision rule do you prefer (e.g., majority, exec line decision, escalation to board)? Options: Majority, Executive line decision, Escalate to board, Defer and gather more evidence, Other
      • What budget or resourcing commitment is available for development activities identified through validation? Options: Dedicated annual budget, Per-role budgets, Ad hoc funding, No dedicated budget yet, Unsure

      Practical close-out — locking the validation checklist and next steps

      • Which pilot population should we validate first to prove the approach (e.g., top team, next layer, high-risk functions)? Options: Top team (C-suite), Direct reports to CEO, Critical operational functions, High-risk/retention-exposed roles, Company-wide sample
      • What timeline do you need for a first validation report and a board-ready summary? Options: 2 weeks, 4 weeks, 6–8 weeks, 90 days, Other
      • Who must review and sign the validation checklist before we present to the board? Options: CEO, CHRO, Business leader(s), People Analytics, External counsel
      • What concerns would cause you to pause after seeing our validation findings — and what evidence would ease that concern?
      • Finally, what is the best way for us to keep you informed during the validation (weekly update, dashboard access, milestone reviews)? Options: Weekly updates, Interactive dashboard, Bi-weekly checkpoints, Milestone email summaries, Ad hoc meetings
  7. Success

    Review outcomes, hand off the governance playbook and internal owners, and track issues and improvements for ongoing talent review.

    Success Reviews

    • Executive Outcomes Review & Sign‑off
    • Governance Playbook Handoff Workshop
    • Pilot Talent Review Simulation & Readiness
    • Continuous Improvement & Issue‑Tracking Forum (Recurring)

    Issues & Enhancements

    • Update playbook with any agreed process changes and publish versioned update.
    • Confirm data/system access requirements and a path to provision them before the first talent review.
    • Ensure owners are trained on templates, scripts, and acceptance checklist to run the pilot independently.
    • Deliver finalized playbook with client amendments and version control label.
    • Provide owner list with confirmed role responsibilities and contact details.
    • Initiate provisioning tasks for required HRIS and data access with IT/HR owners.
    • Share training artifacts (templates, scripts, calibration anchors) and schedule follow‑up coaching if needed.
    • Pilot Scope, Success Signals & One‑sentence Current State
    • Execute a simulated review to validate that owners can run the talent review and produce required decisions and artifacts.
    • Identify and assign fixes for any data, calibration, or process gaps discovered during the simulation.
    • Agree clear pilot acceptance criteria and a go/no‑go decision for broader rollout.
    • Populate pilot dataset and confirm access for all reviewers.
    • Assign owners to resolve any tooling/data gaps and deliver contingency workarounds.
    • Produce pilot report summarizing decisions, rating distributions, and lessons learned.
    • Confirm schedule and owners for full rollout or repeat pilot if acceptance criteria are unmet.
    • Opening: One‑sentence Status & Metrics Snapshot
    • Maintain a prioritized, owned backlog of improvements that reduce risk and operationalize the playbook.
    • Ensure transparent tracking of issues and visible progress against agreed success signals.
    • Keep governance cadence, reporting, and escalation mechanisms active and effective.
    • Create and maintain an issues register with owner, impact, and due date for each item.
    • Deliver a one‑page monthly dashboard of readiness metrics and issue status for executive review.
    • Assign owners to top five improvement items and confirm delivery dates.
    • Opening & Meeting Objectives
    • Obtain formal executive sign-off against board acceptance criteria.
    • Assign executive owners and confirm initial governance cadence and reporting requirements.
    • Highlight any conditional items requiring short-term mitigation and agree owners and timelines.
    • Issue formal sign‑off memo capturing acceptance criteria met and any conditions for closure.
    • Assign and publish executive owner list for governance (names, roles, escalation path).
    • Schedule first governance/talent review meeting and distribute pre-read materials.
    • Document agreed mitigations for residual risks with owners and dates.
    • Workshop Objectives & One‑sentence Future State
    • Hands‑on acceptance of the governance playbook by designated internal owners.
    • One‑sentence Current State
    • Issue Log Review & Prioritization
    • Playbook Walkthrough — Governance Flows & Decision Points
    • Pilot Timeline, Milestones & Owner Responsibilities
    • Root‑Cause Discussion for Top Issues
    • Explicit Consequence & Measured Impact
    • Run a Live Mini Talent Review (Simulation)
    • Role Mapping & RACI Validation
    • Improvement Backlog & Roadmap
    • Calibration & Validation
    • Data, Systems & Access Requirements
    • Outcomes vs Board Acceptance Criteria
    • Data/Tool Issues & Contingency Plans
    • Remaining Risks and Mitigations
    • Governance Calendar, Reporting, and Escalations
    • Acceptance Checklist & Playbook Amendments
    • Decisions, Actions, and Next Steps
    • Owner Training: Templates, Cadence & Meeting Scripts
    • Decision & Sign‑off
    • Agree Pilot Acceptance Criteria & Go/No‑Go
    • Confirm Governance Cadence & Next Steps
    • Validation & Owner Commitment
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