Technology Telecom, Media & Entertainment Network Construction & Modernization

Core Network Engineering

Complex platform, content, and network decisions where revenue, rights, and customer experience intersect.

Ericsson Nokia Cisco Juniper
Inside this journey
  1. Pre-Discovery

    Align the room on outcomes, decision process, and constraints before deeper discovery.

    1. Stakeholder Alignment

      Confirm decision roles, timelines, acceptance criteria, and organizational constraints across network, cloud, and procurement stakeholders.

      Alignment Questions

      Start Here — who’s in the room?

      • Who is the primary sponsor or executive champion for this core transformation? Options: VP Network Architecture / CNO, CTO, Head of Network Engineering, Head of Cloud/Platform, Head of Procurement, Other
      • What is the single biggest business driver behind this initiative? Options: 5G standalone / network slicing, Legacy core end-of-life / decommission deadline, Cloud-native transformation / containerization, Reduce vendor lock-in / TCO, Regulatory or compliance requirement, Other
      • What is your target timeline for vendor selection and signing the multi-year agreement? Options: 0–3 months, 3–6 months, 6–12 months, 12–18 months, 18+ months
      • Who will own operations after cutover (pick all that apply)? Options: Internal NOC / Ops team, Vendor‑managed NOC, Cloud provider managed, Hybrid (shared responsibilities), Third‑party managed services
      • Briefly describe any hard decommission dates, regulatory deadlines, or executive constraints driving urgency.

      Are you settling for 'good enough'?

      • If you did nothing different, what critical capability would you lose in the next 12–24 months?
      • Which existing technical limitation causes the most customer-facing impact today? Options: Throughput limits / bandwidth, Session scale / control-plane capacity, Lack of network slicing, High latency to edge services, Interoperability with RAN/transport, Vendor lock-in or roadmap gaps, Other
      • How often have production incidents been traced back to the core over the last year? Options: Weekly, Monthly, Quarterly, Rarely, Never / no incidents
      • Tell us about a recent incident or customer complaint tied to core constraints—what happened and what was the business impact?
      • Which business consequence worries your leadership most if the core issues persist? Options: Enterprise deal losses, Revenue decline, Customer churn / SLA breaches, Regulatory fines, Rising OPEX/CAPEX, Reputational damage

      Who really pulls the trigger?

      • Who would actually say 'yes' to switching the network core—and what single thing would make them say it?
      • Which stakeholders must approve vendor selection (select all that apply)? Options: CNO / CTO, VP Network Architecture, Procurement, Legal / Compliance, CFO / Finance, Head of Cloud/Platform, Security, Board / Executive Committee
      • Which procurement or approval processes could materially extend the timeline? Options: RFP / formal tender, Quarterly capex cycle, Vendor prequalification, Regulated procurement, Ad-hoc executive sign-off, Public sector vetting
      • Describe any contract structures procurement insists on (e.g., multi-year framework, SLAs, escrow, termination clauses).
      • How would you describe the committee’s appetite for risk when it comes to core changes? Options: Very risk-averse (require long parallel runs), Moderately cautious (phased approach), Risk-tolerant (fast adoption), Undecided

      Where do the technical landmines sit?

      • What technical assumption about your current stack, if wrong, would derail the migration?
      • Which elements are you most worried about for interoperability? Options: RAN vendors and interfaces, Transport / IP/MPLS, OSS/BSS integrations, Legacy PSTN/SS7 interconnects, Edge compute platforms, Virtualization / cloud infra, Hardware accelerators (DPUs)
      • Do you have defined capacity baselines we must match in lab tests (sessions/sec, throughput, slice counts)? Options: Yes—detailed baselines available, Partial or estimated baselines, No formal baselines defined
      • Please summarize the specific capacity and performance targets we must validate in the lab and production (include units where possible).
      • Do you have fixed decommission deadlines for legacy cores or will dates shift based on migration progress? Options: Fixed and non-negotiable, Preferred date but negotiable, No formal deadline defined
      • List any third-party vendors or equipment that are mandatory for interoperability (include contact points if known).

      What would 'winning' look and feel like?

      • If we delivered everything you asked for, what strategic change would happen across the business in year one?
      • Which outcomes are non-negotiable for you and must be contractually guaranteed? Options: Network slicing support, Edge latency targets, Session and throughput scale, 99.999% availability / HA, API / service exposure for B2B, Measurable TCO reduction, Reduced vendor lock-in
      • Which business KPIs will leadership use to judge success? Options: New enterprise revenue, Churn reduction, Time-to-market for services, OPEX reduction, SLA compliance/credits, Operational MTTR improvements
      • What would convince your CIO or CNO that the new core is fully mission-ready?
      • How quickly do you expect to see measurable business outcomes after cutover? Options: 0–3 months, 3–6 months, 6–12 months, 12+ months

      Have we stress-tested your assumptions already?

      • What did past lab or POC activity fail to prove, and why does that gap still worry you?
      • Which validations have you completed to date? Options: Throughput / data-plane stress, Control-plane session scale, Interop with RAN vendors, Edge latency and placement tests, Geo-redundancy and failover, Security and compliance testing, None
      • Where do lab results diverge from your production load profile? Options: Session churn characteristics, Traffic mix / packet size variance, Signaling storm behavior, Stateful handoff scenarios, Geo / microburst traffic patterns
      • Share a key metric or result from your most recent POC (e.g., sustained TPS, max concurrent sessions measured).
      • Which vendor roadmap items are deal-breakers if delayed beyond your timeline?

      Who will run this when the lights are on?

      • If the new core shipped tomorrow, what would your operations team struggle with first?
      • Who will own day-to-day operations and incident response post-migration? Options: Internal NOC / Ops, Vendor-managed NOC, Cloud provider managed, Hybrid (shared), Third-party managed services
      • How mature are your in-house cloud-native skills (Kubernetes, CNFs, CI/CD) for running production network functions? Options: Mature and proven, Developing with some experience, Limited, None
      • Describe your runbook and rollback expectations for the first 90 days after cutover.
      • Which operational capabilities must be in place before cutover (select top priorities)? Options: Observability and telemetry, Automated scaling, Fault-injection testing, Backup and recovery, Security monitoring, Playbooks and runbooks
      • Are you open to vendor-delivered managed services during the initial operational phase? Options: Yes—preferred, Open to it, Prefer internal ownership, Depends on SLA and costs

      Which deal terms make you breathe easier?

      • What contractual assurance would make you willing to accelerate approval by 3–6 months?
      • Which commercial or legal elements are highest priority? Options: Performance SLAs with credits, Multi-year framework agreement, Vendor roadmap commitments, Source code / escrow, Flexible termination clauses, Interoperability guarantees
      • Describe any procurement, legal, or regulatory constraints we should know about (e.g., data residency, government vetting).
      • Would you accept phased acceptance gates tied to milestone payments? Options: Yes—works well for us, Maybe—depends on criteria, No—prefer full acceptance after cutover
      • What governance cadence do you expect during implementation? Options: Weekly technical working group, Biweekly leadership review, Monthly steering committee, Ad-hoc as needed
      • What specific evidence or deliverables would trigger executive sign-off at each acceptance gate?

      If we started next week, what would block us?

      • What single hidden dependency would stop a fast-start plan cold?
      • Do you have access to testbeds, RAN equipment, and transport labs for interoperability work today? Options: All required testbeds available, Partially available, Not available—need vendor support, Not available—requires procurement
      • Are regulatory approvals, partner SLAs, or third-party commitments required before testing or cutover? Options: Yes—regulatory approvals required, Yes—partner SLAs required, No, Unsure
      • List the top three internal approvals or signatures required to begin lab interoperability testing.
      • What is the single clearest sign your organization is ready to move forward? Options: Budget allocated, Executive sponsor committed, Procurement clearance, Operational readiness validated, Fixed decommission date

      Next small bets — what we propose together

      • Which small, low-risk step would prove momentum and remove the largest unknown fastest?
      • Which of these quick wins would you prioritize first? Options: Lab interoperability session with RAN, Focused load/scale test, Roadmap alignment and gap workshop, Edge pairing proof-of-concept, Commercial terms and milestone negotiation, Pilot in a non-critical region
      • Who should be on a 30-day mobilization team from your side (names or roles)?
      • What timeframe would you expect for a first lab POC from kick-off? Options: 2–4 weeks, 1–2 months, 2–3 months, 3+ months
      • What measurement or artifact from that first step would convince leadership to commit to the next phase?
    2. Current State Mapping

      Document existing core architecture, RAN and transport interoperability, capacity baselines, and decommission deadlines.

      Current State

      Start by Painting Your Core Canvas

      • In a few sentences, describe your current core architecture and where it's deployed (on-prem, public cloud, private cloud, edge locations).
      • Which core types are active today across your footprint? Options: 5G Standalone (5GC), Evolved Packet Core (EPC), Legacy circuit-switched (MSC/HLR), Hybrid mix (5GC + EPC), Cloud-native VNFs only, Proprietary appliance-based core
      • Who are the primary vendors for your core, RAN, and transport layers? Options: Vendor: Ericsson, Vendor: Nokia, Vendor: Huawei, Vendor: Samsung, Vendor: Cisco, Vendor: Juniper, Vendor: ZTE, Vendor: Vendor-neutral OSS/BSS providers, Other/Proprietary
      • How are your core functions instantiated today (select all that apply)? Options: Containers on Kubernetes, VMs on OpenStack, VMs on VMware, Bare-metal appliances, Hosted in public cloud (AWS/Azure/GCP), Managed service from vendor
      • Where are your edge compute locations relative to the core (metro POPs, regional DCs, customer premises, none)? Options: Metro POPs, Regional data centers, Centralized national DC, Customer premises, No edge footprint today, Third-party edge partner
      • Which orchestrator and telco-cloud stack are you using (if any)? Options: Kubernetes (k8s), OpenStack, ONAP, Vendor-managed orchestrator, Proprietary orchestration, None / manual workflows

      What Keeps Your Network Awake at 3AM?

      • If you had to name the single most urgent interoperability or reliability risk in your core–RAN–transport chain, what would it be and why?
      • How often do cross-domain incidents (core impacting RAN or transport) occur that require escalation beyond Level 2? Options: Weekly, Monthly, Quarterly, Rarely, Never tracked
      • When an incident occurs, which domain usually drives the root cause (core, RAN, transport, OSS/BSS, cloud infra)? Options: Core, RAN, Transport, OSS/BSS, Cloud infra, Mixed/Unknown
      • Tell us about a recent high-impact outage or interoperability failure—what happened, what fixed it, and how long did recovery take?
      • Which observable symptoms worry your teams most during peak events (session loss, signaling storms, control-plane CPU spikes, user-plane throughput collapse, latency/jitter spikes)? Options: Session loss, Signaling overload, CPU/memory exhaustion, Throughput collapse, Latency/jitter spikes, Other
      • How does an event like that make your executive team feel about the current vendor strategy and roadmap? Options: Urgent concern, change likely, Worried but tolerable, Acceptable risk, Not discussed at exec level

      Where Are the Friction Points Between Core, RAN, and Transport?

      • Which specific vendor pairings (core <> RAN, core <> transport) have required the most custom engineering or workarounds?
      • Do you have documented interoperability matrices and certified software/hardware combinations for your live sites? Options: Comprehensive and current, Partial coverage, Outdated, None exist
      • How do you validate RAN and transport interoperability today—formal lab integration, vendor white-box tests, field trials, or ad-hoc testing? Options: Formal lab integration, Vendor-provided interoperability tests, Field trials only, Ad-hoc/incident-driven testing, Third-party test lab
      • Which interfaces or protocols have historically required special handling (e.g., N2/N3, Sx, GTP-U, PMIPv6, MPLS TE)? Options: N2/N3, GTP-C/GTP-U, Sx/Xn, PMIPv6, MPLS-TE, SRv6, Other
      • On a scale from 'frictionless' to 'workarounds everywhere', where would you place your cross-domain upgrades and why? Options: Mostly frictionless, Occasional workarounds, Frequent custom engineering, Major manual effort each time
      • What would you be willing to change (vendor, interface, topology) to reduce these friction points, and what is non-negotiable?

      How Tight Is Your Capacity Window?

      • Based on current growth trends, when do you expect to hit hard limits at peak for sessions, throughput, or CPU on your core platform? Options: Already at or above, 0–6 months, 6–12 months, 12–24 months, Beyond 24 months, Unknown/not measured
      • Provide your current baseline metrics (peak concurrent sessions, control-plane transactions per second, user-plane throughput, average session duration).
      • What monitoring and capacity-planning tools do you use to forecast headroom and trigger scale actions? Options: Vendor NMS/EMS, Prometheus/Grafana, Proprietary analytics, Third-party capacity planning, Manual spreadsheets, None
      • How elastic is your core today—can you scale horizontally/vertically in production without service interruption? Options: Seamless elastic scaling, Some disruption required, Planned maintenance needed, Cannot scale without major work
      • Which traffic patterns drive capacity concerns (IoT device density, enterprise slices, eMBB hotspots, M2M bursts) and when do they occur? Options: IoT/M2M bursts, Enterprise slice peaks, eMBB hotspots, Sporadic event-driven spikes, Consistent heavy load
      • Have you modeled lab-to-production scaling margins? If so, what were the biggest surprises?

      If We Needed to Cutover Tomorrow, What Would Break?

      • What are the hard decommission deadlines or regulatory cutoffs driving this project (dates and consequences if missed)?
      • Which services or customer segments must remain uninterrupted during cutover (prepaid, emergency services, enterprise SLAs, roaming)? Options: Emergency services (e.g., 112/911), Roaming partners, Tier-1 enterprise customers, Prepaid voice/data, Public safety/critical comms, All customers equally
      • What existing dependencies would block a cutover (billing OSS, PCRF/PCF integration, HSS/UDM sync, lawful intercept interfaces, roaming interfaces)? Options: OSS/BSS dependencies, Policy & charging, Subscriber DB sync, Lawful intercept, Roaming interfaces, Back-office integrations
      • Describe your rollback and fallback options—have you executed a rollback in the past and what lessons did you learn?
      • What maintenance windows (duration and typical days) are available for major migration steps? Options: Nightly 4–6 hour windows, Weekend 8–24 hour windows, Single-day windows, No reliable maintenance window, Flexible with advance notice
      • Which teams must be present and authorized during cutover (network ops, cloud infra, security, vendor support, CPE teams)? Options: Network Ops, Cloud/Platform Ops, Security, Vendor engineering, Field/CPE teams, OSS/BSS, Executive on-call

      Who Really Owns What — And How Do Decisions Get Made?

      • When a cross-domain change is required, who has the final sign-off and how long does that typically take? Options: VP/Director Network, CTO, Procurement + Legal, Change Advisory Board (CAB), Local site owner
      • Map your RACI for major migration tasks—who is Responsible, Accountable, Consulted, and Informed?
      • How long do procurement and contractual approvals usually take for new vendor hardware/software releases? Options: <1 month, 1–3 months, 3–6 months, 6–12 months, >12 months
      • What internal governance gates (security review, architecture review, budget signoff) will this project encounter? Options: Security review, Architecture board, Budget committee, Regulatory compliance sign-off, Procurement legal review, None formalized
      • How does risk tolerance vary across stakeholders (network architects, operations, procurement, execs)? Options: Conservative (low appetite), Balanced (moderate appetite), Aggressive (high appetite), Varies significantly by domain
      • Who should our team coordinate with directly for technical deep-dives, lab access, and change approvals? Please name roles and preferred contact methods.

      Evidence: Where Lab Promises Break in Production

      • Which lab test scenarios have you executed (scale session tests, mobility handover, network slicing, edge offload) and which remain untested? Options: Scale sessions, Mobility/handover, Network slicing, Edge compute offload, Interoperability with transport, Security/PII handling, None
      • How closely does your lab environment mirror production in terms of topology, traffic mix, and third-party equipment? Options: High parity, Moderate parity, Low parity, No lab environment
      • Share examples where lab results diverged from production—what metrics underperformed in the field?
      • What acceptance criteria do you require from lab testing before moving to a pilot or phased production (KPIs, SLAs, test cases)? Options: Throughput targets, Session capacity targets, Latency/Jitter thresholds, Handover success rate, Interoperability pass/fail
      • Who runs your lab tests and who signs them off—internal team, vendor, or third-party lab? Options: Internal lab team, Vendor lab, Third-party certified lab, Joint (internal+vendor)
      • Would you be open to a joint lab roadmap to close parity gaps? If so, what are the top three scenarios we should prioritize?

      What Would Success Actually Feel Like 12 Months Later?

      • If the migration and new core are fully successful, what three measurable outcomes would you celebrate (e.g., 99.999% availability, 50% TCO reduction, sub-10ms edge latency)?
      • Which KPIs will your execs use to judge success (select up to three)? Options: Availability (nines), Session capacity, Average user-plane latency, OPEX reduction, Time-to-market for services, Roaming success rate, Customer churn reduction
      • How will you measure parity between lab and production—what tolerance window is acceptable for key metrics? Options: ±5%, ±10%, ±20%, No strict tolerance defined
      • What internal processes would change if the new core meets expectations (operational handoffs, runbooks, automation, vendor support model)?
      • Which customer-facing capabilities are highest priority to enable quickly after migration (network slicing, edge cloud for enterprises, reduced service activation time)? Options: Network slicing, Edge compute for enterprises, Faster service activation, Improved roaming, IoT scale services
      • How will you communicate success externally (to customers, regulators, partners) and internally to keep momentum?

      Practical Constraints and Non-Negotiables

      • What regulatory, security, or contractual constraints must we design around (data locality, lawful intercept, export controls, vendor exclusivity clauses)?
      • Are there certification or compliance standards the new core must meet before production (e.g., specific national telecom certifications, security accreditations)? Options: National telecom certification, Security accreditation (e.g., ISO/IEC), Operator-specific security policies, None formal
      • Do you have constraints on where workloads can run (on-prem only, specific cloud regions, edge only), and what sovereignty rules apply? Options: On-prem only, Specific cloud regions allowed, Edge-only for certain services, No restrictions
      • Which licenses, feature entitlements, or existing roadmaps are fixed and cannot be changed during migration?
      • What security controls or toolchains must be preserved (SIEM, IAM, encryption, HSM) and who manages them? Options: SIEM, IAM, Encryption at rest/in transit, HSM/Key management, Vulnerability management
      • Are there budgetary or procurement windows that will constrain when we can execute major phases? Options: Quarterly budget cycles, Annual capex approvals, Ad-hoc approvals possible, Strict multi-quarter procurement lead times

      Let’s Tackle the Unknowns That Could Sink This Project

      • List the top three unknowns we must resolve to de-risk the migration (technical, organizational, contractual).
      • Are you willing to provide configuration extracts, capacity reports, and topology diagrams for a joint discovery? If so, what level of NDA or data handling is required? Options: Yes—with standard NDA, Yes—with stricter data handling, Maybe—need approval, No
      • Who will be our day-to-day technical contact and our executive sponsor, and what are their preferred response SLAs?
      • What timeline do you consider realistic for completing a full current-state map, lab parity plan, and pilot (choose the closest)? Options: <3 months, 3–6 months, 6–9 months, 9–12 months, >12 months
      • What level of joint testing support do you expect from us (lab engineering, field engineers, 24/7 on-call) during pilot and rollout? Options: Full on-site support, Remote joint engineering, Third-party test lab engagement, Limited vendor support
      • What would make you immediately confident to proceed to a formal lab engagement with our team?
  2. Outcome Discovery

    Define target outcomes—network slicing, edge latency, migration windows—and measurable success signals and constraints.

    Discovery Questions

    What Brought You Here?

    • What primary trigger moved this initiative from idea to active project? Options: 5G standalone (SA) program, Legacy core end-of-life / decommission deadline, Cloud-native transformation mandate, Customer (enterprise) demand for slicing, Capacity or performance limits, Regulatory or sovereignty requirement, Other
    • Who is the executive sponsor and what outcome do they care about most (revenue, risk, cost, strategic vendor change)? Options: VP Network Architecture, Chief Network Officer, CTO, Head of Commercial/Enterprise, CFO, Other
    • What is your target timeline for a production-ready core and which dates are immovable? Options: Immediate (0–3 months), Short (3–6 months), Medium (6–12 months), Long (12–18 months), Multi-year (>18 months)
    • If this program slips by 6–12 months, what concrete business or technical consequences do you expect?
    • Right now, how would you describe the team’s mood about this project? Options: Optimistic/excited, Cautiously hopeful, Stretched/anxious, Skeptical, Indifferent

    Are We Replacing Boxes—or Redesigning Possibility?

    • Are we at risk of treating this as a like-for-like replacement instead of reshaping services for new revenue and agility? Options: Yes — replacement mindset, No — redesign for new services, Mixed — some teams want replacement, Unsure
    • Which customer-facing capabilities must the new core enable at launch? Options: Network slicing, Edge compute & low-latency apps, Massive IoT support, Voice/IMS parity, Enhanced subscriber mobility, Other
    • Which operational KPIs will you use to say this platform is better than the legacy one? Options: End-to-end latency, Sustained throughput, Session capacity, Slice isolation metrics, Availability/UP-time, OPEX per subscriber, Time-to-market for new services, Other
    • What constraints would you accept to accelerate deployment (reduced initial feature set, limited regions, pilot customers)? Options: Reduced feature set, Limit to non-critical regions, Select pilot enterprise customers, Phased functionality by release, No constraints accepted
    • Which parts of your current business model do you want the new core to enable that the legacy core forbids?

    What Keeps You Up at Night?

    • Which single failure scenario worries you most — a catastrophic outage, lab-to-prod performance gap, or vendor roadmap stall? Options: Catastrophic outage, Lab-to-production performance shortfall, Vendor roadmap not delivered, Integration with RAN/transport fails, Regulatory or compliance failure, Other
    • Have you experienced migration surprises before? Tell us a specific story and its root cause.
    • Which external dependency poses the highest migration risk for you? Options: Existing RAN vendor, Transport/IP/MPLS vendor, OSS/BSS integration, Third-party integrator, Cloud infra provider, Internal skill gaps
    • How would you prefer to handle an unexpected production performance gap: rollback, phased throttling, feature rollback, or on-the-fly fixes? Options: Immediate rollback to legacy, Phased throttling with hotspot isolation, Disable affected features only, Patch and continue with mitigations, Other
    • What monitoring and alerting would make you sleep better during migration (specific metrics, runbook triggers, executive notifications)?

    If Your Customers Could Write the Spec

    • What would your enterprise customers say is non-negotiable about slices or edge services that your current network can’t deliver?
    • Which industry verticals are priority for differentiated SLAs (e.g., manufacturing, healthcare, automotive, finance)? Options: Manufacturing/Industry 4.0, Healthcare/telemedicine, Automotive/connected vehicles, Media & entertainment, Finance/payment services, Retail/ logistics, Other
    • What end-to-end latency and reliability targets do those customers require? Options: <1 ms, 1–10 ms, 10–50 ms, 50–100 ms, >100 ms / not strict
    • How should differentiated SLAs translate into pricing or commercial commitments? Options: Premium pricing tiers, Revenue share models, SLA credits/penalties, Bundled services, Other
    • Who in your organization will own enterprise SLAs and the commercial relationship for slices? Options: Product/Service Owner, Commercial/Sales, Network/Operations, Dedicated enterprise team, Other

    What Constraints Are We Pretending Don’t Exist?

    • Which procurement or legal realities will materially shape vendor selection (localization, single-source limits, framework agreement terms)? Options: Local manufacturing/data residency, Single-source vendor restrictions, Pre-approved supplier list, Framework/Multi-year contract prerequisites, Other
    • Do you have data residency or sovereignty zones that will dictate where core or edge functions must run? Options: Yes — strict zones, Yes — preferred but flexible, No residency constraints, Unsure — need to confirm
    • Where would sensitive customer or user data legally need to remain (countries, regions, specific DCs)?
    • What internal skills or tool gaps will limit handover to operations (cloud-native ops, CI/CD, observability, SRE)? Options: Cloud-native ops, CI/CD pipelines, Observability/Telemetry, SRE practices, Security/devsecops, Other
    • Which internal governance approvals could delay deployment (security board, regulatory sign-off, procurement committee)?

    What Are the Measurable Signals We Can Agree On?

    • If executives asked you tomorrow to name three definitive, measurable signals of success, what would they be?
    • Select the primary acceptance metrics we should use in lab and field validation. Options: Sustained throughput per site, Session establishment rate, Slice isolation (QoS separation), Tail latency percentiles (p95/p99), Call/session drop rate, Resource utilization efficiency, Other
    • What thresholds for those metrics would constitute a pass (e.g., p99 latency < X ms, availability > 99.995%)?
    • Who must sign each acceptance gate (lab validation, interoperability, pilot, production roll-out)? Options: Technical lead/CTO, VP Network Architecture, Head of Operations/NOC, Commercial/Legal, Executive sponsor
    • What telemetry and dashboards do you need to prove SLA adherence post-launch?

    Would You Trade Scope for Speed?

    • Would you accept a faster launch with a narrower initial feature set, or would you prefer a longer timeline for a fuller feature set? Options: Faster launch, narrower scope, Longer timeline, full feature set, Hybrid — phased features, Undecided
    • Which features must be in the minimal viable launch (select all that apply)? Options: Core control plane (AMF/SMF), Session management (UPF), Network slicing control, Edge computing integration, Interoperability with legacy EPC/IMS, OSS/BSS hooks, Other
    • What’s the minimal acceptable migration window model for you (single cutover weekend, nightly batches, region-by-region over months)? Options: Single cutover weekend, Nightly/continuous windows, Region-by-region phased months, Parallel-run indefinite, Depends on service/class
    • Would you be open to an initial deployment restricted to low-risk regions or enterprise customers to de-risk national rollouts? Options: Yes, Maybe — with conditions, No
    • How should we prioritize which customers or services migrate first? Options: Low-risk internal services, High-revenue enterprise customers, Geographic hubs, Customers open to pilot programs, Other

    Who Needs to Be in the Room When Decisions Happen?

    • Who would effectively veto this program if their concerns aren’t addressed? Options: Network Ops/NOC, CTO/Architecture, Security/Compliance, Procurement, Commercial/Sales, Legal
    • List the decision-makers and the authority they hold for each acceptance gate (technical, commercial, regulatory).
    • Which governance model do you prefer for vendor delivery: steering committee, embedded PMO, or quarterly executive reviews? Options: Steering committee, Embedded PMO, Quarterly exec reviews, Hybrid model
    • What reporting cadence and KPI package will keep execs and stakeholders aligned? Options: Weekly technical reports, Bi-weekly status, Monthly executive summary, Real-time dashboards + monthly review
    • Who will be the day-to-day integrator between your team and our delivery (name/role)?

    Immediate Next Steps That Build Confidence

    • If we could achieve one tangible milestone in 60 days that proves momentum, which would you pick? Options: Lab throughput & session capacity test, Interoperability with one RAN vendor, Edge latency proof-of-concept, Signed NDA and testbed access, Pilot customer onboarding
    • Which lab scenarios should we prioritize first to de-risk the biggest unknowns? Options: Sustained throughput at scale, High session churn & attach, Network slicing isolation, Interop with RAN/transport, Edge compute latency
    • What access, data sets, and test credentials can you commit to provide for initial lab validation?
    • What acceptance criteria should trigger progression from lab to pilot (specific metric thresholds or qualitative checks)?
    • How quickly can you assign the necessary internal resources (engineers, testbeds, legal review) once scope is agreed? Options: Within 1 week, 1–4 weeks, 1–3 months, Longer than 3 months

    How Will Commercial & Roadmap Risk Be Managed?

    • How willing are you to link vendor roadmap commitments and remedies to the contract to mitigate future feature risk? Options: Very willing — must be in contract, Somewhat willing — key milestones only, Prefer high-level roadmap only, Not willing
    • Which commercial levers matter most to you: roadmap SLAs, liquidated damages, escrow, or milestone-based payments? Options: Roadmap SLAs with remedies, Liquidated damages for SLA breaches, Source code/escrow, Milestone-based payments, Service credits
    • What governance checkpoints should trigger commercial remediation (missed feature date, failed acceptance gate, persistent performance gap)?
    • Would you accept milestone-based payments tied to technical acceptance gates? Options: Yes, Maybe — limited, No
    • What would make you feel confident that the vendor can deliver roadmap commitments beyond launch? Options: Public roadmap with timelines, Third-party validation, Escrow/penalties, Dedicated engineering seat / joint roadmap reviews, Other
  3. Solution Experience

    Validate how the platform delivers the customer’s desired outcomes using lab test scenarios, interoperability flows, and roadmap alignment.

    Experience Meetings

    • Solution Experience Prep & Current-State Confirmation
    • Lab Test Design & Interoperability Flow Workshop
    • Lab Execution Review & Proof Demonstration
    • Roadmap Alignment & Feature Commitment Workshop
    • Final Validation & Executive Sign-off Workshop
    • Define governance and escalation paths if roadmap slippage threatens acceptance gates.
    • Customer to provide anonymized production traffic profiles and RAN/transport interface specs.
    • Provision lab testbed and confirm access credentials and monitoring endpoints.
    • Prepare a measurement dashboard template that will show pass/fail in real time.
    • Meeting Frame: What we must prove
    • Demonstrate measurable proof that the platform achieves the defined Future State outcomes or identify precise gaps.
    • Obtain customer validation (explicit answers) that proven scenarios address the stated problems.
    • Agree remediation actions and timelines for any gaps and decide on acceptance status for each criterion.
    • Document whether any lab-to-production risk remains and how it will be mitigated.
    • Vendor to deliver a consolidated Lab Results Report mapping each metric to pass/fail and evidence links.
    • If remediation required, vendor to provide a root-cause fix plan and retest window.
    • Customer to confirm validation answers in writing for each success signal.
    • Set dates for any necessary retests and who will observe/live-validate production cuts.
    • Recap Proven Capabilities and Gaps
    • Lock a roadmap-to-gate mapping that ensures required features are delivered by the customer's timeline.
    • Agree on mitigation strategies and interim measures for any features scheduled post-acceptance.
    • Obtain a vendor commitment form (timeline + risk level) suitable for inclusion in commercial terms.
    • Introductions & Objectives
    • Vendor to publish a Roadmap Commitment Document mapping releases to acceptance gates and risk ratings.
    • Legal/Commercial teams to draft contractual language for milestone-based commitments and remedies.
    • Engineering to produce a mitigation plan for any feature not yet available with clear interim workarounds.
    • Schedule recurring roadmap governance reviews (monthly/quarterly) with named owners.
    • Executive Recap: Current State, Consequence, Future State
    • Secure explicit executive sign-off to proceed to Solution Scope or capture conditional requirements.
    • Ensure every acceptance criterion is either met with evidence or has an agreed remediation plan with dates.
    • Confirm roadmap commitments are accepted by the customer's executive stakeholders and tied to commercial/governance triggers.
    • Establish a clear handover plan and owners for the Solution Scope stage.
    • Customer executive to provide written sign-off or conditional acceptance.
    • Vendor to publish the Evidence Package and finalize inclusion of roadmap commitments in commercial terms.
    • Schedule Solution Scope kickoff meeting with confirmed owners and date.
    • If conditions were accepted, document remediation deliverables, owners, and retest dates.
    • Have a signed, one-sentence Current State that all participants accept as the starting point.
    • Agree explicit, quantified Consequences that create urgency for the outcome.
    • Define a single-sentence Future State (outcome) that the lab experience must prove.
    • Confirm the minimal set of measurable success signals and lab pre-reqs to design tests.
    • Customer to publish a one-sentence Current State and OK it in writing.
    • Joint team to produce a short Consequence summary with numeric impacts (cost, risk, timeline) within 3 business days.
    • Define initial list of measurable success signals and share test data requirements.
    • Vendor to propose an initial set of lab scenarios mapped to each success signal.
    • Recap Current State, Consequence, Future State
    • Produce a signed Test Plan mapping each customer outcome to one or more lab scenarios.
    • Agree pass/fail criteria with measurement methods for each scenario.
    • Define the interop flows and failure modes to be validated in lab.
    • Assign owners, resources, and a schedule for lab execution and sign-off.
    • Vendor to publish the detailed Test Plan with topology diagrams and test scripts.
    • One-sentence Current State
    • Proof Demo: Outcome 1 (e.g., Network Slicing Isolation)
    • Outcome-to-Test Mapping
    • Evidence Package Review
    • Customer Feature & Timeline Matrix
    • Proof Demo: Outcome 2 (e.g., Session Scale & Throughput)
    • Vendor Roadmap Presentation (scope, dates, risks)
    • Interoperability Flows & Failure Modes
    • Acceptance Checklist Walkthrough
    • Explicit Consequence Quantification
    • Proof Demo: Outcome 3 (e.g., RAN/Transport Interop & Failover)
    • Forced Validation & Executive Q&A
    • One-sentence Future State (Outcome)
    • Map Roadmap Items to Acceptance Gates & Commercial Commitments
    • Performance Profiles & Load Models
  4. Solution Scope

    Define included modules (5G core, EPC, IP/MPLS), performance SLAs, integration responsibilities, and lab acceptance criteria.

    Scope Configuration

    • Deploy Cloud-Native Platform (Kubernetes, CNI)
    • Deploy 5G Core Control Plane (AMF/SMF)
    • Deploy User Plane Function (UPF) Cluster
    • Deploy Subscriber Data Management (UDM/UDR)
    • Deploy Policy Control Function (PCF)
    • Deploy Charging Function (CHF/OCS) and Billing Interfaces
    • Install IP/MPLS Core and Edge Routers
    • Activate Service-Based APIs and Northbound Interfaces
    • Enable Network Slicing Orchestration and Slice Templates
    • Integrate Multi-access Edge Compute (MEC) with 5G Core
    • Configure High-Availability Control Plane and Geo-Redundancy
    • Perform Live Subscriber Migration and Zero-Downtime Cutover
    • Enable SRv6/MPLS Transport and Inter-Domain Routing
    • Optimize Data Plane (DPDK, NIC Offload, QoS Profiles)

    Scope Questions

    Deploy Cloud-Native Platform (Kubernetes, CNI)

    • Where will the Kubernetes clusters be hosted? Options: On-prem (customer datacenter), Public cloud (single provider), Hybrid (on-prem + cloud), Edge sites only
    • What is the expected cluster footprint per site (approximate number of worker nodes)? Options: Small (<=10), Medium (11-50), Large (51-200), Very Large (>200)
    • Which Kubernetes distribution or platform do you prefer? Options: Vanilla Kubernetes, Red Hat OpenShift, Managed (EKS/GKE/AKS), Other / Unsure
    • Which CNI(s) must be supported or preferred in the environment? Options: Calico, Flannel, Multus (for multiple CNIs), Cilium, No preference
    • Describe storage, node lifecycle and compliance constraints for the cluster (e.g., persistent volumes, CSI drivers, data residency).

    Deploy 5G Core Control Plane (AMF/SMF)

    • Which 5G control-plane functions are required in-scope (select all that apply)? Options: AMF, SMF, NSSF, AUSF, PCF, Other
    • What availability model do you require for control plane (RTO/RPO expectations)? Options: Active-Active across sites, Active-Standby within region, Single-region with backup DR, Not defined / need guidance
    • What peak signaling sessions/sec and registration rate must the control plane sustain? Options: < 1k/s, 1k-10k/s, 10k-100k/s, 100k+/s
    • Which north/south and internal interfaces/protocols are mandatory (e.g., N1, N11, N2, HTTP/2, SBI)?
    • Are there specific integration or interoperability requirements with existing HSS/legacy elements? Options: Yes - must interoperate with legacy HSS/HLR, Yes - custom adapters required, No - greenfield

    Deploy User Plane Function (UPF) Cluster

    • What are the required per-UPF throughput targets (Gbps) and total aggregate throughput? Options: <10 Gbps, 10-100 Gbps, 100-400 Gbps, 400+ Gbps
    • Do you require edge-located UPFs (for MEC) or centralized UPFs, or both? Options: Edge-located UPFs, Centralized regional UPFs, Both (edge + regional)
    • Which packet acceleration features must be enabled (select all that apply)? Options: DPDK, SR-IOV, NIC offload (TOE/Checksum), SmartNIC/FPGA, None
    • Does the UPF need to support SRv6, MPLS, or classic GTP-U for tunneling? Options: SRv6 required, MPLS required, GTP-U only, Multiple tunneling types required
    • What scale model do you expect for UPF elasticity (automatic scale-out, manual, scheduled)? Options: Autoscale based on traffic, Manual scaling, Scheduled scaling, Hybrid

    Deploy Subscriber Data Management (UDM/UDR)

    • What subscriber population and read/write QPS does UDM/UDR need to support? Options: <100k subs, 100k-1M, 1M-10M, 10M+
    • Are there regulatory, residency or retention requirements for subscriber data? Options: Yes - regional residency required, Yes - retention/erasure windows, No special requirements
    • Which DB/storage model is preferred or required for UDR (SQL, Cassandra, Redis, other)? Options: Relational DB (SQL), Cassandra / Wide-column, NoSQL document store, In-memory store (Redis)
    • Must UDM/UDR support synchronous replication across sites for immediate failover? Options: Yes - synchronous, Asynchronous replication acceptable, Single site with backups
    • Describe required integrations with OSS/BSS, AAA, or external identity stores (protocols, latency constraints).

    Deploy Policy Control Function (PCF)

    • What policy granularity is required (per-subscriber, per-slice, per-application)? Options: Per-subscriber, Per-slice, Per-application / flow, Combination
    • Do you require integration with legacy PCRF or a migration path from PCRF to PCF? Options: Yes - integrate with PCRF, No - greenfield PCF only, Need vendor to advise
    • What latency SLAs are expected for policy decision responses? Options: <10 ms, <50 ms, <200 ms, No strict requirement
    • Should PCF expose policy events to OSS/BSS or analytics platforms (streaming, webhooks)? Options: Yes - streaming (Kafka), Yes - webhooks/REST, No
    • Are there pre-defined policy templates or QoS maps you want included in scope? Options: Yes - provide templates, No - custom policies only, Unsure - need guidance

    Deploy Charging Function (CHF/OCS) and Billing Interfaces

    • Do you require real-time charging (OCS) for certain services and offline charging for others? Options: Real-time and offline, Real-time only, Offline only, Unsure
    • Which charging/billing interfaces must be supported (e.g., Diameter, Radius, RESTful APIs, custom BSS connectors)? Options: Diameter, RADIUS, REST/HTTP, Custom BSS connector, Other
    • What transaction rates (TPS) and monetary limits must the charging system handle? Options: <1k TPS, 1k-10k TPS, 10k-100k TPS, 100k+ TPS
    • What billing cycles and invoice/mediation formats are required (real-time billing, daily batch, CDR formats)? Options: Real-time billing, Daily/Hourly batch, Custom CDR format, Multiple
    • Are there specific regulatory or taxation rules the charging system must enforce? Options: Yes - regional tax rules, Yes - operator-defined rules, No

    Install IP/MPLS Core and Edge Routers

    • Which routing/transport technologies must be enabled (MPLS, SRv6, BGP, TE)? Options: MPLS, SRv6, BGP, Segment Routing / TE
    • What core throughput and port count should core/edge routers support per site? Options: <10 Gbps, 10-100 Gbps, 100-400 Gbps, 400+ Gbps
    • Do you require inter-domain routing and peering configuration with legacy transit/peers? Options: Yes - inter-domain peering required, No - internal only, Unsure - need assessment
    • What HA model is required for routing fabric (e.g., FRR/active-active, MC-LAG, BFD)? Options: Active-Active (ECMP/FRR), MC-LAG/VRRP, BFD for fast failover, Custom
    • Are there specific carrier-grade features required (QoS policies, deep packet inspection, telemetry)?

    Activate Service-Based APIs and Northbound Interfaces

    • Which northbound APIs must be published (list consumers: OSS, NMS, BSS, third-party apps)?
    • What API authentication and authorization model is required (OAuth2, mTLS, API keys)? Options: OAuth2, mTLS, API keys, Custom SSO
    • Do you require an API gateway, rate-limiting, and developer portal for third-party access? Options: Yes - gateway + portal, Yes - gateway only, No
    • Which API data formats and schemas must be supported (JSON/REST, gRPC, protobuf)? Options: REST/JSON, gRPC/protobuf, SOAP/XML, Multiple
    • Are SLAs required for API response time and availability (specify targets)?

    Enable Network Slicing Orchestration and Slice Templates

    • What slice types and SLA profiles must be supported (eMBB, URLLC, mMTC, custom)? Options: eMBB, URLLC, mMTC, Custom enterprise slices
    • Do you have an NFV/Orchestration platform preference (ONAP, OSM, vendor MANO, other)? Options: ONAP, OSM, Vendor MANO, Other / Unsure
    • How many unique slice templates and varying parameter sets are anticipated at launch? Options: 1-5 templates, 6-20 templates, 20+ templates
    • What lifecycle operations should orchestration support (instantiate, scale, heal, terminate)? Options: Instantiate/terminate, Autoscale/heal, Full lifecycle including policy-driven changes
    • What telemetry and SLA telemetry per slice do you require for enforcement and reporting?

    Integrate Multi-access Edge Compute (MEC) with 5G Core

    • Which edge locations and latency SLAs are in-scope for MEC integration? Options: Regional PoPs, Metro edge sites, Cell-site/near-RAN, Multiple tiers
    • What classes of edge applications will run (VNF/CNF, content caching, low-latency enterprise apps)? Options: CNFs (containers), VNFs (VMs), Content caching/CDN, Enterprise edge apps
    • Must MEC integration include user-plane anchoring at the edge and local breakout capabilities? Options: Yes - local breakout required, No - central breakout only, Conditional
    • Describe authentication, data ingress/egress, and data sovereignty constraints for edge-hosted services.
    • Who will operate and maintain MEC sites (operator NOC, vendor-managed, shared)? Options: Operator-managed, Vendor-managed, Hybrid/shared

    Configure High-Availability Control Plane and Geo-Redundancy

    • What geo-redundancy topology do you require (active-active across regions, active-passive DR)? Options: Active-Active, Active-Passive (DR), Regional active with remote DR
    • What RTO and RPO targets apply to control-plane state and subscriber data? Options: RTO < 1 min / RPO < 1 min, RTO < 15 min / RPO < 5 min, RTO < 1 hour / RPO < 1 hour, Custom
    • Do you require automated failover testing and runbooks included in acceptance criteria? Options: Yes - automated and documented, Yes - documented only, No
    • Which data consistency model is required across sites (strong, eventual, tunable)? Options: Strong consistency, Eventual consistency, Tunable consistency
    • Are there preferred technologies for DB replication or state sync we must use? Options: Vendor-specified replication, Customer DB tech (e.g., Cassandra, MySQL), Open to vendor recommendation

    Perform Live Subscriber Migration and Zero-Downtime Cutover

    • What is the target migration cutover model (phased by subscriber cohort, per-region, per-service)? Options: Phased cohorts, Per-region cutover, Per-service cutover, Big-bang (not recommended)
    • What maximum maintenance windows and acceptable outage per subscriber are allowed during cutover? Options: Zero downtime required, <5 minutes per subscriber, <30 minutes, Custom/negotiable
    • How many subscribers should be migrated per batch and what metrics define success for each batch?
    • Do you require live subscriber state sync (in-session handover) and session continuity features? Options: Yes - in-session continuity required, Optional, No
    • What rollback and contingency plans must be in place (time-to-rollback, automated rollback triggers)?
  5. Mutual Commit

    Finalize commercial and legal terms, multi-year framework agreements, governance, and vendor roadmap commitments tied to acceptance gates.

    Agreement Modules

    • Multi-Year Framework Agreement
    • Statement of Work (SOW)
    • Service Level Agreement (SLA) & Remedies
    • Acceptance Test Plan & Gate Criteria
    • Pricing, Billing & Payment Schedule
    • Governance & Escalation Framework
    • Roadmap Commitments & Feature Delivery Schedule
    • Licensing & Intellectual Property Terms
    • Data Protection & Security Addendum (DPA)
    • Transition, Migration & Cutover Annex
    • Integration & Interoperability Responsibilities
    • Change Order & Scope Management
    • Support, Maintenance & Escalation Matrix
    • Termination, Exit & Decommissioning Assistance
    • Source Code Escrow Agreement
    • Financial Guarantees & Procurement Documents
  6. Deployment

    Operationalize rollout with readiness checks, enablement, and outcome validation.

    1. Pre-Deployment Readiness

      Confirm testbeds, access, data migration plans, rollback strategies, and operational owners before execution.

      Readiness Questions

      Getting Comfortable Before We Start

      • Who will be the primary operational owner we should coordinate with for this deployment? Options: VP Network Architecture, Chief Network Officer, Head of Core Operations, Site Reliability Lead, Program Manager, Other — specify below
      • What non-disruptive and maintenance windows do you typically allow for test and verification activities? Options: Weekday overnight (local), Weekend window, Rolling micro-windows (nightly), Fixed maintenance day each month, No standard window — we decide case-by-case
      • Which of these environments do you already have available for vendor-led testing? Options: Full production mirror, Partial production slice, Isolated lab with synthetic RAN/transport, Staging environment with live data, Cloud-hosted testbed, None of the above
      • Briefly describe your current authorization process for granting access to testbeds and who approves it.
      • Who signs off on testbed readiness and what documents or checklists do they expect? Options: Head of Core Ops, Network Architecture, Security/Compliance, Program Manager, Executive sponsor, Other — specify

      If This Goes Wrong, Where Will It Hurt Most?

      • Which single outcome of a failed deployment would be most damaging to your business? Options: Subscriber service outage, Loss of enterprise SLAs, Regulatory breach, Billing/service reconciliation failure, Long-term reputational damage, Other — explain
      • Which services or customer segments absolutely cannot tolerate interruption during migration? Options: Emergency services / public safety, Enterprise slices / SLAs, Wholesale roaming, IoT critical infrastructure, Consumer data services, Other — specify
      • How long can any of the above services be degraded before triggering escalations or penalties? Options: Minutes, Under 1 hour, 1–4 hours, 4–24 hours, Greater than 24 hours
      • Tell us about a past migration or cutover that didn’t go as planned — what happened, what hurt, and how was it fixed?
      • Who on your team has the authority to call an immediate rollback if risk thresholds are exceeded? Options: Program Manager, Head of Core Ops, CNO/CXO, Site Lead, Emergency Response Team

      Are Our Testbeds Truly Production Twins?

      • On a scale from 'loose sandbox' to 'true production twin', how would you classify your primary testbed? Options: Loose sandbox, Representative but limited, Close parity with exceptions, Near-identical to production, Full production mirror
      • List the top three technical differences between your testbed and production that we must compensate for.
      • Which performance baselines must the testbed reproduce for you to feel confident (choose all that apply)? Options: Throughput (Gbps), Session concurrency (M/peak), Control-plane transactions/sec, Latency percentiles, Packet-loss at scale, Interoperability with specific RAN/transport
      • Which third-party equipment, vendors, or subsystems must be integrated into test scenarios to validate end-to-end behavior? Options: RAN vendor A, RAN vendor B, Transport/MPLS vendor, OSS/BSS systems, Policy and charging systems, Edge compute platform, Other — specify
      • How will we create realistic traffic at production scale for verification—synthetic generators, replayed traces, or live shadowing? Options: Synthetic traffic generators, Replayed production traces, Live shadow traffic, Headless emulation, Combination

      Data Migration: The Invisible Heavy Lifter

      • Which data categories are critical to migrate prior to cutover (pick all that apply)? Options: Subscriber profiles, Policy rules and slices, Billing/charging records, Subscriber authentication state, Historical logs and metrics, Configuration and object stores
      • Estimate the total volume and number of objects we need to migrate for initial cutover (choose best fit). Options: <100 GB / <1M objects, 100GB–1TB / 1M–10M objects, 1TB–10TB / 10M–100M objects, >10TB / >100M objects, Unknown — we need help quantifying
      • What windows exist for data synchronization or freeze periods (e.g., nightly, weekly) and how flexible are they? Options: Tight — only short nightly windows, Moderate — weekend windows available, Flexible — can schedule extended freezes, No formal freeze windows
      • Describe your data validation and reconciliation approach post-migration—what checks are mandatory?
      • Are there regulatory or retention constraints that affect how data must be migrated, anonymized, or stored? Options: Yes — strict regional residency, Yes — retention/erasure policies, No special constraints, Unknown — need legal input

      Cutover and Sequencing — Who Calls 'Go'?

      • If a cutover decision were a political vote, who holds the decisive veto and why? Options: Program Manager, Head of Core Ops, CNO/CXO, Security/Compliance, Cross-functional readiness board, Other — specify
      • Describe the ideal sequence for switching core services (e.g., authentication, policy, user plane, charging).
      • Which of the following cutover strategies best matches your tolerance for risk? Options: Big bang cold cutover, Phased parallel runs, Blue/green with traffic split, Canary by region, Hybrid approach
      • What concrete backout criteria will immediately trigger a rollback during cutover (choose up to three)? Options: SLA breach on critical service, Unrecoverable data inconsistency, Loss of core connectivity, Security incident, Unacceptable latency/error rates, Executive direction
      • Are there fixed external deadlines (regulatory decommission, contract expiry) that make certain go-live dates immovable? Options: Yes — regulatory/decommission date, Yes — contract/migration penalty, Yes — major customer requirement, No immovable deadlines, Unknown

      Runbooks, Roles, and Real People

      • Do you have runbooks and playbooks that cover normal cutover, rollback, and post-cutover stabilization? Options: Complete and practiced, Drafts exist but untested, We have fragments per team, No formal runbooks today
      • Who will staff the command center during cutover and what are their primary escalation responsibilities?
      • How many people per role (ops, network, security, vendor support) do you expect to have available for a live cutover? Options: 1–2 per role, 3–5 per role, 6–10 per role, Depends on phase — we'll provide a roster
      • What SLAs or MTTR expectations exist for incident resolution during the migration window? Options: 15 minutes critical, 1 hour major, 30 minutes critical, 4 hours major, 1 hour critical, 24 hours major, Custom SLAs — define below
      • How will we rehearse runbooks—tabletop only, dry-run, or full dress rehearsal with synthetic traffic? Options: Tabletop walkthroughs, Dry-run operational exercises, Full dress rehearsal with traffic, Combination phased rehearsals

      Security, Access, and Compliance — Not Nice-to-Have

      • What single security or compliance gap would most likely stop your team from approving pre-deployment access? Options: Missing audit trail, Unapproved remote access methods, Lack of encryption for sensitive data, Undefined IAM roles, Unvetted vendor controls, Other — explain
      • Which access methods are approved for vendor engineers to reach test and production environments? Options: VPN with MFA, Bastion host with session recording, Dedicated fiber/MPLS peering, On-site access only, Zero-trust ephemeral credentials
      • Which compliance or audit artifacts do we need to supply before testing begins (e.g., SOC2, ISO27001, data flow maps)? Options: SOC2 report, ISO27001 certificate, Data flow diagrams, Pen test reports, Vendor security questionnaire, None required
      • What level of logging, telemetry retention, and evidence do you require for change windows and acceptance gates? Options: Full packet-level capture, Control-plane logs + metrics, Aggregated telemetry with alerts, Minimal logs due to privacy, Specific retention period — specify below
      • Are there specific regulatory bodies or regional mandates we must inform or get approval from before migration? Options: Yes — national regulator, Yes — data protection authority, Yes — industry-specific regulator, No external notifications required, Unknown — need legal check

      Acceptance Gates and Success Signals — How Will We Know?

      • What are the top three measurable success signals that will determine a successful cutover? Options: Sustained throughput at 100% baseline, Session success rate >99.9%, Latency within agreed percentiles, No customer-impacting incidents for 72 hours, Interoperability with RAN vendors validated
      • Which SLA metrics must be met in production for the first 30–90 days before final acceptance? Options: Availability percentage, Call/session setup success rate, Average & 99th percentile latency, Packet-loss thresholds, Throughput per site
      • How do you want lab-to-production variance reported—absolute numbers, percent delta, or both? Options: Absolute numbers, Percent delta, Both, Prefer vendor recommendation
      • Who is the final sign-off authority for acceptance and what post-acceptance obligations should be documented? Options: Head of Core Ops, Program Manager, CNO/CXO, Joint acceptance board, Other — specify
      • What remediation window and priority-severity mapping do you expect for issues discovered during the stabilization period? Options: 24/7 hot-fix within SLA, Patch in next maintenance window, Workaround then scheduled fix, Depends on severity — define below

      Hidden Dependencies and Vendor Commitments

      • Which external vendor roadmaps or third-party deliverables are single points of failure for go-live? Options: RAN vendor features, Transport/MPLS upgrade, Edge compute orchestration, OSS/BSS integrations, Cloud provider services, Other — specify
      • Are there product features that must land from any vendor (including us) before you will accept production traffic? Options: Network slicing support, Edge latency optimizations, Specific 5G SA control-plane features, Enhanced policy controls, No hard feature dependency
      • What vendor commitments do you need in writing to feel comfortable (e.g., delivery timelines, roadmap SLAs, escalations)?
      • Have you run a vendor technical or commercial risk review for this migration? If yes, what are the top three risks identified?
      • If a vendor roadmap slips, which remedies or contractual protections would you expect? Options: Escrow code access, Accelerated fixes, Financial remedies/credits, Workaround delivery, Right to pursue alternative vendor

      Final Check — Should We Press Proceed?

      • Given everything discussed, how would you rate your current readiness to move into an execution phase? Options: Green — ready to schedule, Amber — needs specific mitigations, Red — major blockers remain, Unsure — need a readiness review
      • What single unresolved issue would make you delay go-live by more than two weeks?
      • What one small mitigation or assurance would most increase your confidence in proceeding?
      • Which documents, rehearsals, or approvals would you like to receive from us before a formal readiness review? Options: Detailed runbooks, Security artifact pack, Testbed parity report, Mock cutover replay results, Acceptance criteria checklist, Other — specify
      • When can we schedule a joint readiness review to resolve outstanding items and lock the go/no-go decision? Options: Within 1 week, 1–2 weeks, 2–4 weeks, Flexible — propose dates
    2. Migration Execution

      Coordinate phased parallel runs, cutover windows, sequencing, and runbooks with clear owners and risk mitigations.

    3. Validation Checklist

      Verify scaled acceptance tests, compare lab-to-production performance, and confirm interoperability and SLA fulfillment.

      Validation Questions

      Tell Us About Your Current Validation Rhythm

      • How often do you run full-scale acceptance tests today (lab or production-like)? Options: Weekly, Monthly, Quarterly, At major releases only, Rarely / ad hoc
      • Who typically leads and signs off on those tests inside your organization? Options: VP/Head of Network Architecture, CTO/Chief Network Officer, Network Operations (NOC), QA/Test Engineering, Vendor-managed team, Other
      • Describe the last acceptance cycle where results surprised you—what happened and what was the impact?
      • Which test environments do you use today for acceptance (select all that apply)? Options: Vendor lab, Our private lab, Cloud-hosted testbed, Carrier staging network, Production mirrored tests, Third-party test facility
      • Which tools or systems do you rely on for measuring KPIs during validation (load generators, telemetry, OSS)? Options: IxLoad/Spirent, Vendor test tools, Prometheus/Grafana, Proprietary in-house tools, OSS/BSS probes, Other

      Are You Confident Lab Results Will Mirror Production?

      • If lab performance differs from production at scale, how much variance are you willing to accept before stopping a migration? Options: <5%, 5–15%, 15–30%, >30%, No tolerance — must match
      • Which production behaviors have historically failed to appear in lab tests (e.g., signaling storms, tail traffic, intermittent packet loss)? Options: Control-plane signaling spikes, Bursting/spiky user traffic, Intermittent packet loss, Transport congestion under routing churn, OSS/EMS integration issues, Other
      • How do you currently model user mobility, handovers, and multi-cell/state interactions in your acceptance runs? Options: Full mobility emulation, Partial scripted handovers, No mobility—static sessions only, Production replay
      • What telemetry and observability must be present in lab validation to give you confidence (e.g., per-session traces, end-to-end latency at edge)?
      • When lab results edge close to pass/fail thresholds, what escalation path or additional testing do you require before accepting them? Options: Extended soak tests, Field trials with small population, Third-party validation, Joint lab debug sessions, Reject until repeated pass

      What Would Break the Deal at Cutover?

      • If a single measurable issue could force rollback during cutover, what is it (be specific: percent calls dropped, latency spike, session loss rate)? Options: Call/session drop rate threshold, Sustained latency above limit, Control-plane instability, Massive signaling retry storms, Interoperability failure with RAN/transport, Other
      • What are your acceptable service-impact windows during cutover (downtime per service, degraded period, user impact tolerance)? Options: Zero downtime required, <5 minutes, 5–30 minutes, 30–120 minutes, Flexible with mitigation
      • Which commercial or regulatory consequences would be triggered by failing acceptance after cutover (penalties, SLA credits, regulatory notices)? Options: Financial penalties, SLA credits, Regulatory reporting, Customer compensation, No predefined consequences, Other
      • If we hit a critical failure in production, what is your preferred rollback approach and maximum time-to-restore expectation?
      • How should we document and sign off non-critical deviations that are acceptable to operate with remediation plans post-cutover? Options: Formal RCA + timeline, Temporary waivers with tech debt log, Executive-level approval only, No deviations allowed

      Who Owns the Gate—Decision & Acceptance?

      • If stakeholders disagree on pass/fail, who has final authority to accept a gate and why? Options: CNO/CTO, VP Network Ops, Program Steering Committee, Procurement/Legal, Joint vendor-customer panel
      • List the internal stakeholders and external parties who must sign acceptance certificates (roles only).
      • What evidence do each of those roles require to feel comfortable signing—technical logs, independent test reports, customer experience metrics, or legal assurances? Options: Detailed test logs, Independent 3rd-party report, Live field trial data, Contractual SLAs and credits, Vendor roadmap commitments
      • What timeline do you need between final test completion and executive sign-off to review artifacts and approve go/no-go? Options: <24 hours, 48–72 hours, 1 week, 2+ weeks
      • How do procurement/legal gatekeeping processes affect acceptance timing, and what approvals are usually the longest pole in the tent?

      How Will We Prove Interoperability at Scale?

      • Which vendor combinations must we demonstrate interoperability with before you accept (RAN vendors, transport vendors, OSS/BSS)?
      • What are your non-negotiable interoperability checks (e.g., SIP interworking, Xn handover stability, 5GC N2/N3 behavior)? Options: SIP/IMS integration, Xn/X2 handovers, N2/N3 signaling stability, SLA-aware routing across IP/MPLS, Policy and charging interactions, Other
      • How much of the interoperability testing must be executed in your environment versus a vendor lab or neutral testbed? Options: All in our environment, Mostly ours with some vendor lab, Neutral third-party lab acceptable, Vendor lab sufficient
      • When you consider interop failures, do you prefer immediate stop-and-fix or documented mitigation with a re-test window? Explain your preference. Options: Immediate stop-and-fix, Document and mitigate then re-test, Decision depends on severity
      • Which interoperability features are on your mandatory roadmap review (network slicing, edge locality, roaming behaviors)? Options: Network slicing, Edge computing locality, Roaming and inter-PLMN, QoS mapping across domains, Other

      Let’s Define the Acceptance Tests—Real and Measurable

      • If acceptance criteria were reduced to 5 measurable KPIs, which would you rank as most important? Options: Session throughput (aggregate), Per-session latency (edge to core), Session setup success rate, Control-plane stability (retries/errors), Packet loss under load, Call drop rate
      • For each KPI you chose, what numeric thresholds constitute pass, degrade, and fail?
      • Which traffic profiles must be simulated during acceptance (e.g., elephant flows, massive IoT signaling, video streaming, interactive low-latency apps)? Options: Elephant flows (large throughput), Massive IoT bursts, Video streaming (ABR), Real-time low-latency apps (gaming, URLLC), Background best-effort
      • How long should soak tests run at scale to validate stability (soak duration), and do you require night/weekend windows to simulate peak-plus-stress? Options: <1 hour, 1–4 hours, 4–24 hours, 24–72 hours, >72 hours
      • What acceptance test artifacts do you require for records and audits (raw telemetry, summarized reports, test scripts, replay packages)? Options: Raw telemetry dumps, Summarized KPI reports, Full test scripts and configs, Replay packages for failure reproduction, Third-party validation report

      Operational Readiness & Runbook Validation

      • Who will be the operational owners for the new core day-1 (NOC, service ops, platform SRE, vendor-managed)? Options: NOC/Network Ops, Platform SRE, Vendor-managed operations, Hybrid (customer + vendor)
      • If a new failure mode shows after cutover, how should incident response be structured (tactical war room, vendor-led debug, joint triage)? Options: Joint triage war room, Vendor-led immediate debug, Customer-led NOC response with vendor support, Escalation to executive crisis team
      • What runbook rehearsals do you require pre-cutover (tabletop, dry-run with simulated incidents, full live drill)? Options: Tabletop exercises, Dry-run with simulated incidents, Full live drill including cutover steps, No rehearsal required
      • How much training and handover do your ops teams need from the vendor before they are judged ready to operate independently? Options: None—minimal, Short training + documentation, Hands-on lab training and shadowing, Extended on-site runbook practice
      • What monitoring and alerting maturity level must be in place before acceptance (per-service SLAs, per-session tracing, automated remediation)? Options: Basic health checks, Per-service KPIs, Per-session tracing and root-cause tools, Automated remediation playbooks

      Timing, Dependencies, and Contingencies That Keep You Up at Night

      • If a fixed external deadline (regulatory, vendor EOL, customer SLA) exists, list it and the hard date.
      • Which upstream dependencies are most likely to delay validation (e.g., RAN firmware readiness, transport upgrades, third-party certificates)? Options: RAN firmware/features, Transport/MPLS upgrades, OSS/BSS API readiness, Security certifications, Procurement/contract approvals
      • How should we prioritize acceptance gates if dependencies are staggered—must everything pass simultaneously or can we stagger domain-by-domain acceptance? Options: All-or-nothing final gate, Staggered domain acceptance, Prioritized critical services first
      • What contingency budget or schedule slack do you have reserved for re-tests and remediation if validation fails? Options: No slack—fixed, Minor budget/time reserved, Significant contingency reserved, Unsure / needs confirmation
      • Are there regulatory or enterprise reporting checkpoints that must be completed before acceptance can be recorded? Options: Regulatory filings, Internal audit sign-off, Customer notification/consent, None

      Final Signals—How Will We Know Success Post‑Cutover?

      • What post-cutover KPIs (first 30, 90, 365 days) would make you declare the migration a success?
      • Which customer-facing indicators matter most to you after cutover (reduced call drops, improved throughput, lower latency, fewer incidents)? Options: Reduced call/session drops, Higher throughput per cell, Lower end-to-end latency, Fewer major incidents, Improved OSS visibility
      • How frequently do you want formal post-mortem and lessons-learned reviews after acceptance (weekly, monthly, quarterly)? Options: Weekly (first month), Monthly (first 3 months), Quarterly, Ad-hoc as needed
      • What ongoing vendor commitments or roadmap assurances do you require as part of acceptance (bug-fix SLAs, feature delivery windows, performance guarantees)? Options: Bug-fix SLAs, Firm feature delivery dates, Performance guarantees with credits, Joint roadmap governance, Other
      • After we close acceptance, what communication channel and cadence do you want for escalations and enhancements (weekly sync, dedicated Slack/Teams, ticketing only)? Options: Weekly sync meetings, Dedicated real-time channel (Slack/Teams), Formal ticketing only, Hybrid: ticketing + weekly sync
  7. Success

    Review outcomes against success signals, capture lessons learned, and maintain a shared channel for issues and enhancements.

    Success Reviews

    • Outcomes Review Workshop
    • Lessons Learned Retrospective (Customer + Vendor)
    • Operational Handover & Runbook Confirmation
    • Enhancement & Roadmap Alignment
    • Shared Issues & Continuous Improvement Channel Setup

    Issues & Enhancements

    • Set a recurring cadence for joint roadmap reviews with agreed artifacts and decision authority.
    • Schedule quarterly retrospective check-ins to validate implementation of improvements.
    • Handover Scope & Owners
    • Sign-off on operational ownership and acceptance of runbooks by the carrier's NOC leads.
    • Ensure monitoring and alerting map to operational playbooks and that escalation contacts are verified.
    • Schedule training and runbook simulation dates to validate readiness.
    • Finalize and publish canonical runbooks in the shared repository with versioning and owner contact info.
    • Configure and hand over dashboards/alert rules to the customer's monitoring tenancy and validate alert delivery.
    • Schedule two tabletop incident simulations within the next 60 days and assign facilitators.
    • Review Committed Roadmap Items
    • Create a vendor-backed roadmap mapping prioritized improvements to release windows and owners.
    • Agree SLAs for critical fixes and define governance checkpoints tied to multi-year commitments.
    • Opening & Objectives
    • Publish a Joint Roadmap Tracker (features, fixes, timelines, owners) and share access with stakeholders.
    • Document any contractual roadmap commitments and escalate to commercial/legal if timeline adjustments are needed.
    • Schedule the first quarterly roadmap review and define supporting test-validation artifacts required per milestone.
    • Channel Selection & Access
    • Stand up a shared channel and ticketing workflow with defined roles and access.
    • Agree and document triage rules, SLA targets, and escalation paths for production issues and enhancement requests.
    • Define KPIs and reporting cadence to the program steering committee to measure continuous improvement.
    • Provision the shared channel and ticketing project, add initial users, and publish onboarding instructions.
    • Publish the triage matrix and SLA document in the shared space and configure ticketing automations.
    • Create the first 'issues dashboard' for the steering committee and schedule weekly triage reviews for the next 90 days.
    • Confirm which acceptance gates are met in production and which require remediation.
    • Quantify operational and business consequences for each identified gap.
    • Assign remediation owners, deadlines, and criteria for re-validation.
    • Schedule any required retest windows or acceptance re-checks.
    • Publish a formal Outcomes Report mapping each success signal to measured KPI and acceptance status.
    • Create remediation workstreams with owners, success criteria, and timelines for any failed gates.
    • Schedule the acceptance re-check meeting and required lab/prod tests.
    • Context & Rules for Engagement
    • Document a concise set of prioritized lessons that materially reduce risk in future core migrations.
    • Agree owners and measurable criteria for each prioritized improvement.
    • Establish a tracking cadence to ensure improvements are implemented and validated.
    • Publish a Lessons Learned report (executive summary + detailed findings) and distribute to program stakeholders.
    • Create backlog items in the shared improvement tracker with owners and target dates.
    • Recap Success Signals & Acceptance Criteria
    • Triage & Priority Matrix
    • Prioritized Enhancement Backlog
    • Runbook Walkthrough
    • Timeline Walkthrough
    • Monitoring, Alerts & Dashboards
    • Timeline & Release Mapping
    • Issue Lifecycle & Escalation
    • What Went Well
    • Production KPI Summary vs Targets
    • KPIs & Reporting
    • Gap & Impact Analysis
    • Incident Escalation & Communication Plan
    • What Could Improve
    • Commercial / Governance Implications
    • Acceptance Decision & Remediation Options
    • Prioritize Improvements & Owner Assignment
    • Training & Simulation Plan
    • Onboarding & SLAs Confirmation
    • Quarterly Roadmap Cadence
    • Close & Follow-up Plan
    • Next Steps & Owner Commitments
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